Title Page
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Airport
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Conducted on
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Prepared by
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Lounge Operator
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1. Were the reception staff welcoming and friendly?
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2. Are reception staff aware of which Aer Lingus guests may access the lounge?
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3. Are guests asked if it is their first time in the lounge?
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4. Were first time guests given an overview of the lounge facilities?
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5. For returning guests, are they welcomed back to the lounge?
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6. Is there unoccupied seating available?
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7. Is there free Wi-Fi available?
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8. Is the Wi-Fi working correctly (Connect to and test)
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9. Are all empty tables clean?
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10. Are staff proactively cleaning and clearing tables?
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11. Floor and carpet were free of stains and debris.<br>
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12. Is the food display adequately stocked?
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13. Are soft drinks available?
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14. Are alcoholic drinks available?
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15. Are hot drinks (tea, coffee) provided?
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16. Is all Glassware free of spots and smudges?
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17. Are snacks available ?
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18. Are the bathrooms clean?
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19. Are the bathrooms adequately stocked?
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20. All mirrors and windows were free of smudges, streaks and spots?<br>
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Any other observations/comments regarding the general upkeep/appearance of the lounge?
