Title Page

  • Airport

  • Conducted on

  • Prepared by

  • Lounge Operator

  • 1. Were the reception staff welcoming and friendly?

  • 2. Are reception staff aware of which Aer Lingus guests may access the lounge?

  • 3. Are guests asked if it is their first time in the lounge?

  • 4. Were first time guests given an overview of the lounge facilities?

  • 5. For returning guests, are they welcomed back to the lounge?

  • 6. Is there unoccupied seating available?

  • 7. Is there free Wi-Fi available?

  • 8. Is the Wi-Fi working correctly (Connect to and test)

  • 9. Are all empty tables clean?

  • 10. Are staff proactively cleaning and clearing tables?

  • 11. Floor and carpet were free of stains and debris.<br>

  • 12. Is the food display adequately stocked?

  • 13. Are soft drinks available?

  • 14. Are alcoholic drinks available?

  • 15. Are hot drinks (tea, coffee) provided?

  • 16. Is all Glassware free of spots and smudges?

  • 17. Are snacks available ?

  • 18. Are the bathrooms clean?

  • 19. Are the bathrooms adequately stocked?

  • 20. All mirrors and windows were free of smudges, streaks and spots?<br>

  • Any other observations/comments regarding the general upkeep/appearance of the lounge?

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