Area Manager Focus Walk

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Parking lot and Landscape free of debris/trash?

  Yes

  No

  N/A

• All Landscape looks good and being maintained?

  Date

• Building and Awnings damage free and well maintained? Menu board clean and up to date with LTO's and pricing?

  Yes

  No

  N/A

• Is dining room clean and orderly?

  Yes

  No

  N/A

• Employee appearance good?

  Yes

  No

  N/A

• Is BOH clean and orderly?

  Yes

  No

  N/A

• Is store prepared for business?

  Yes

  No

  N/A

• Guide book is being filled out thoroughly and properly by all Management?

  Yes

  No

  N/A

• GM is using the guidebook to properly communicate with his/her team?

  Yes

  No

  N/A

• Signage and Lighting Surveys Completed (any landscape issues reported)?

  Yes

  No

  N/A

• Manager meeting notes filled out and done.

  Yes

  No

  N/A

• Safety and Security Survey completed?

  Yes

  No

  N/A

• Visit Log completed? (Area Manager should complete)

  Yes

  No

  N/A

• Number of staff and does it meet standards?

  Yes

  No

  N/A

• Is GM and Team being diligent with Hiring?

  Yes

  No

  N/A

• Is schedule properly done and meeting staff minimums?

  Yes

  No

  N/A

• Are all family members enrolled in and using TALEO properly?

  Yes

  No

  N/A

• Are GM's actively aware of their Bench Plans and making sure all members of management are progressing through the program properly?

  Yes

  No

  N/A

• Does the unit appear to have a well trained crew?

  Yes

  No

  N/A

• Is the GM training his team and developing leaders?

  Yes

  No

  N/A

• Service Time % and does current service time meet standards?

• Are best mobile practices being followed and all orders closed out?

  Yes

  No

  N/A

SMG Scores

• Current OSAT

• Speed of Service

• Order Accuracy

• Friendliness of Employees