Information

  • Store Name

  • Shop Front Picture

  • Conducted on

  • Visited by

  • Manager Name

Current KPI Performance

Sales vs LY for LW

  • Performance (compare to area/ company)

Sales vs LY for YTD

  • Performance (compare to area/ company)

Sales vs Forecast for LW

  • Performance (compare to area/ company)

Sales vs Forecast YTD

  • Performance (compare to area/ company)

Men's/Women's Mix

  • Comments

Conversion

  • Performance (rank and compare vs area/ company) for LW

  • Performance vs LW

  • Year to date

Average basket size (UPT)

  • Comments

Payroll Hrs vs Budget

  • Wage vs Sales % and cost

  • Hrs vs budget

  • Comments

People (HR/ Training&Development/Recruitment/Payroll)

  • Is recruitment up to date, any vacancies? (RFR/Amaris)

  • Have sales team had necessary training? (Induction, stage training/ silver)

  • Are H&S training records up to date?

  • Management training completed/ needs?

  • Absence management up to date (return to works/ sickness/ holiday) CHECK ABSENCE TRACKERS

  • Horizon been completed correctly? (check errors report)

  • Personnel files correct? CHECK 3 EMPLOYEES

  • Man hour planner/rota effective to store needs?

  • Any performance issues to be aware of? (Disciplinary/ PIPs)

  • Reviews and follow ups up to date?

  • Notes/actions

Product/Shopfloor

  • Are windows clean and inviting?

  • Are mannequins dressed to directive/ styled accordingly?

  • Is environment right for customer? ( music/ air con/ lighting)

  • Is the Shopfloor clean? (Fitting rooms/floor/fixtures)

  • Is red zone/front of store as per directive?

  • Is floor/fixture layout strong?

  • Is the floor full, right density levels and size availability?

  • Are company/store best sellers prominent?

  • Is product presentation and standards to a high standard?

  • Is size stickering to a high standard?

  • Are footwear and accessories VM strong and commercial?

  • Has category performance been analysed and floor VM accordingly?

  • Are internal mannequins used effectively and dressed to high standard? (See and buy)

  • Is till point organised and clean/tidy? (Carrier bags/stationary)

Service

  • Is there presence at front/entrance?

  • Are all zones covered effectively?

  • Are customers being approached/acknowledged? And are buying signals identified?

  • Are all customers seen into the fitting rooms?

  • Is fitting room service strong?

  • Is returns policy displayed on the till?

  • Is till service to a high standard?

  • Are they collating sign ups? (current %) and are they present at the till?

  • Is service window being adhered too?

  • Notes/ Actions

Operations

Stockroom

  • Any odd shoes?

  • Is the stockroom tidy and organised?

  • Are all recalls up to date?

  • Are deliveries being processed correctly and efficiently?

  • Faulty stock managed correctly?

  • S reads being completed?

  • Any SNO and is the store managing it correctly?

  • Replenishment being managed effectively? (Backward stocking up/ gap filling)

  • Notes/ Actions

Retail Operations

  • Office tidy and organised and door locked?

  • Daily/weekly checklist used?

  • 4 weeks rotas completed?

  • Sonic planner/tasks up to date?

  • Management communication - diary/handover/ conf call notes

  • Notice boards up to date?

  • Are team briefs beng conducted?

  • Zoning plans being used effectively?

  • Trade meetings/manager meetings taking place weekly?

  • Are store walks being completed and thoroughly?

  • Any maintenance issues? Actions/ follow up

  • Are team dressed as per dress code and representing the brand?

  • Notes/ Actions

Loss Prevention

  • Safe checked and safe log up to date?

  • Banking process being conducted correctly - refunds checked/ discrepancies logged/ discounts/ banking double signed/ petty cash?

  • Does the tagging system work? And is log being used and completed?

  • Are fitting rooms being controlled and checked?

  • Are tag checks completed daily?

  • Is rubbish being checked my management?

  • Are staff searches being carried out correctly?

  • Are the tills free of alert signals and exposure?

  • Are staff using lockers?

  • Are visitors and staff signing in?

  • Have locker searches been completed weekly?

  • Notes/ Actions

Health & Safety

  • Has monthly H&S sonic check been completed and actions followed up?

  • Is the shop floor free from hazards?

  • Are fire exits clear and no combustibles stored?

  • As weekly H&S and fire checks being completed?

  • Have accidents and incidents been reported via sonic?

  • Notes/ Actions

Marketing

  • Is the store association/shopping centre website up to date? (Imagery/opening hrs/promos etc)

  • Did SM attend last centre/host store/association meeting? ( review notes and discuss opportunities)

  • Does the store manager have contact with host store/centre/association?

  • What store/local events are planned or can be planned? (Review and discuss)

  • Is the store manager in tune with local market? (Activities, events, competitors, new stores, university etc)

Summary of Visit

  • Any new or outstanding maintenance issues?

  • Managers Actions and time frames

  • Area Manager Summary

  • Manager Signature

  • Area Manager Signature

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