Backstage Excellence

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Introduction

• Is the backstage plan readily available.

• Is the management team and operations team aware of the block plan.

• Does the block plan clearly define foods, GM,VM , backstage accountabilities.

GM

• Are the GM operational principles readily available to view

• Have all backstage stock been consolidated into one location.

• Has the stock been segregated into seasonal and BU overstock, then by bu,department, stroke.

• Has backstage signage been used appropriately to identify the location of BU and seasonal stock.

• Has each BU been laid out by department using tags, A5 signage for boxed, to sign post each department

• Does all seasonal stock have an action plan.

• Are dozen to drive departments at the front of each department for priority access.

• OSA stores only - are stores utilising picking lists.

• Is the GM fill SOP being followed.

• Daily planner filled in to allocate resource.

• Productivity being measured.

• Is the process for S&D and goodwill under tight control.

• Is the decor drop zone clear.

• Are all HHT's labelled with the store name and number.

Foods

• Is the ambient binning laid by department, within this by product level according to CPR.

• Is the cold room laid out by department net and labelled.

• Can the store demonstrate the correct procedures for top up and fill, in line with the SOPS.

• View SOP action plan for foods fill.

• Is there a SLA in place for cold chain and ambient top up.

• Is the foods props area clean and tidy.

• Is s the food acrylics and decor area tidy and organised.

• Is there a clear home for newspaper.

• Can the team articulate the FOPT, and risks for the store.

• Are all HHT's labelled.

Operations

• Has the equipment area been put to business matrix.

• Is there a clear drop zones for equipment/ acrylics returned.

• Is there a clear area for consumables labelled with BTF's.

• Is there a clear area for wrapping labelled with BTF's.

• Is there a clear home for magazines,leaflets, gift cards.

• Is there a tidy and well organised SME equipment area.

• Is the loading bay tidy, organised and swept.

• Is the rear yard tidy , swept and free from equipment.

• Are the clear areas for plastic, cardboard from the sales floor.

• Is the catering unit clean, tidy and stocked.

• Is there a clear desk policy being adhered to in offices.

• Backstage pass ethos being delivered.

VM

• Is there a clearly defined VM area.

• Does the binning segregate decor, mannequins,props etc

• Is the large format binning tidy and organised.

• Is the stock pot up to date and being well managed.

• Is there a workstation and printer in the VM area.