WKS 2018 PRELIMS- ORDER TAKER #2

• STORE NAME

• Prepared by

Order: CHICKEN STRIP SANDWICH; MED ONION RING; SMALL REESES BLAST TOTAL: $9.60

• Carhop name

Procedures

• Was the tray neatly organized and proper bag presentation? (Sonic logo facing guest)?

  YES

  NO

• Did the carhop smile to/at car?

  YES

  NO

• Did the carhop make eye contact with the guest?

  YES

  NO

• Did the carhop have a warm, pleasant greeting at the car?

  YES

  NO

• Did the carhop introduce themselves by name?

  YES

  NO

• Did the carhop read back the order correctly?

  YES

  NO

• Did the carhop state the cost of the order?

  YES

  NO

• Did carhop give receipt for transaction?

  YES

  NO

• Did the carhop offer condiments for side item?

  YES

  NO

• Did the carhop thank the customer?

  YES

  NO

• Did the carhop instruct the customer to push the red button if anything further was needed?

  YES

  NO

• Did anyone perform a bumper check with this guest?

  YES

  NO

Inspect bag for order accuracy

• Was order correct?

  YES

  NO

• If order was NOT correct AND you alerted the carhop of incorrect items, did the carhop handle the issue correctly?

  Yes

  No

  N/A