Title Page

  • STORE NAME

  • Prepared by

WORKING THE STATION

Order: CHICKEN STRIP SANDWICH; MED ONION RING; SMALL REESES BLAST TOTAL: $9.60

  • Carhop name

Procedures

  • Was the tray neatly organized and proper bag presentation? (Sonic logo facing guest)?

  • Did the carhop smile to/at car?

  • Did the carhop make eye contact with the guest?

  • Did the carhop have a warm, pleasant greeting at the car?

  • Did the carhop introduce themselves by name?

  • Did the carhop read back the order correctly?

  • Did the carhop state the cost of the order?

  • Did carhop give receipt for transaction?

  • Did the carhop offer condiments for side item?

  • Did the carhop thank the customer?

  • Did the carhop instruct the customer to push the red button if anything further was needed?

  • Did anyone perform a bumper check with this guest?

Inspect bag for order accuracy

  • Was order correct?

  • If order was NOT correct AND you alerted the carhop of incorrect items, did the carhop handle the issue correctly?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.