Title Page
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STORE NAME
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Prepared by
WORKING THE STATION
Order: SAUSAGE/EGG/CHEESE TOASTER ON CROISSANT BUN; MED CHILI CHEESE FRIES; SMALL OREO CHEESECAKE SHAKE TOTAL: $7.23
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Carhop name
Procedures
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Was the tray neatly organized and proper bag presentation? (Sonic logo facing guest)?
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Did the carhop smile to/at car?
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Did the carhop make eye contact with the guest?
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Did the carhop have a warm, pleasant greeting at the car?
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Did the carhop introduce themselves by name?
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Did the carhop read back the order correctly?
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Did the carhop state the cost of the order?
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Did carhop give guest receipt?
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Did carhop offer condiments for side item?
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Did the carhop thank the customer?
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Did the carhop instruct the customer to push the red button if anything further was needed?
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Did anyone perform a bumper check with this guest?
Inspect bag for order accuracy
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Was order correct?
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If order was NOT correct AND you alerted the carhop of incorrect items, did the carhop handle the issue correctly?
