Campaign Walk Through

• Add location
  Address

• Conducted on

  Date

Visual execution Café and Retail Zone

• Correct A-board and banner stand displayed

  Yes

  No

  N/A

• Correct window signage in place as per display guide

  Yes

  No

  N/A

• Coffee display (floorstand, baskets, merchandise bay or metal stand) as per sirens eye

  Yes

  No

  N/A

• Merchandise displays setup per sirens eye

  Yes

  No

  N/A

Visual execution POS and Foodcase Zone

• Till area setup correctly

  Yes

  No

  N/A

• DOB, whole bean boards and menu boards as per sirens eye

  Yes

  No

  N/A

• Food display as per sirens eye and when applicable new food items on display

  Yes

  No

  N/A

Visual execution Bar and Handoff Zone

• Condiment bar set up per sirens eye

  Yes

  No

  N/A

• Marketing tactics actively being executed

  Yes

  No

  N/A

• Back bar cubbies set up per sirens eye

  Yes

  No

  N/A

Cafe and retail zone

• Baristas take the initiative to connect with customers in café and retail zone

  Yes

  No

  N/A

• Partner can describe promotional whole bean

  Yes

  No

  N/A

• Partners knowledgeable on and actively executing marketing tactics

  Yes

  No

  N/A

POS and Foodcase Zone

• Partners are actively promoting promotional beverages

  Yes

  No

  N/A

• Partner can describe the featured beverages

  Yes

  No

  N/A

• Partner can describe seasonal food item

  Yes

  No

  N/A

• Brewed coffee offering is reflecting coffee of the week calendar

  Yes

  No

  N/A

Bar and handoff zone

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• Baristas follow the Beverage Routine Steam Milk/Queue Shots/Pump syrup/Finish& Connect

  Yes

  No

  N/A

• Baristas follow the Blended Beverage Routine Pump Coffee/Pour Milk/Pour cup Content/ Add flavor& Ice/ Pump Base/Blend/Finish & Connect/ Clean Up

  Yes

  No

  N/A

• Baristas properly sequence drinks Keep the Machine Busy/ Like for Like/ Two drinks at a time

  Yes

  No

  N/A

Promotional beverages

• Order promotional beverages

Beverage

• Beverage name

• Capture photo

  Media

• Correct beverage ID?

  Yes

  No

  N/A

• Comments

• Does it pass our beverage quality standards?

  Yes

  No

  N/A

Speed of service

• Speed of service observation

Customer

• Time customer entered queue

  Date

• Description

• Number of customers in POS queue

• Number of customers in handoff queue

• Time received beverage

  Date

• Total speed

  0-3 minutes

  3-6 minutes

  6-9 minutes

  9 + minutes