Christmas- 2022

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Signage and Entrance

• Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.

  Yes

  No

  N/A

• Entrance & Signage

  

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board AM & PM

  

• Door Poster in place? Lobby Poster in place? (Where applicable)

  Yes

  No

  N/A

• Window Poster

  

• Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)

  Yes

  No

  N/A

• Menus

  

• BOB setup per sirens eye?

  Yes

  No

  N/A

• BOB

  

• Correct DOB?

  Yes

  No

  N/A

• DOB

  

POS, Merch and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Cards

  

• Till area clean and set up correctly? Is hand sanitiser bottle available?

  Yes

  No

  N/A

• Impulse Stand in place and stocked correctly?

  Yes

  No

  N/A

• Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  Yes

  No

  N/A

• Double Wall Bay

  

• Single Wall Bay

  

• Feature Cube

  

• Feature Cube - Coffee

  

• Is all Merch priced correctly?

  Yes

  No

  N/A

• 

• Wicker baskets set up and correct signage in use?

  Yes

  No

  N/A

• Baskets set up

  

• Breakfast food display as per sirens eye and all food items on display?

  Yes

  No

  N/A

• Breakfast Case
  

  

• Bottled Beverages - Price sticker displayed correctly?

  Yes

  No

  N/A

• Bottled Beverage Sticker

  

• Lunch Display as per sirens eye?

  Yes

  No

  N/A

• Lunch Display

  

• Pastry Bag stickers in use?

  Yes

  No

  N/A

• Pastry Bag stickers

  

• De-lists

  

• Red Labels, shelf strips and Packaging in place?

  Yes

  No

  N/A

• Red Labels

  

• Pastry Case set up as per siren? All items available? Glass clean?

  Yes

  No

  N/A

• AM Pastry Case

  

• PM Pastry Case

  

• Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.

  Yes

  No

  N/A

• New Items

  

• New Items

  

• New Items

  

• Allergen Guide up to date with correct info?

  Yes

  No

  N/A

Bar and handoff zone

• Condiment bar clean and stocked?

  Yes

  No

  N/A

• Music audible and at correct level?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Air Conditioning OFF?

  Yes

  No

  N/A

Beverage quality

• Assess quality of promotional beverage - Order Toffee Nut Latte, Hot or Iced. Beverage Routine followed?

  Yes

  No

  N/A

• Toffee Nut Latte

  

• Iced Toffee Nut Latte

  

• Assess quality of promotional beverage - Order Toffee Nut Cream Cold Brew - Beverage Routine followed?

  Yes

  No

  N/A

• Toffee Nut Cream Cold Brew

  

• Is guidance on Toffee Nut Sprinkles being followed? Are partners aware?

  Yes

  No

  N/A

• Sprinkles Guidelines

  

• Assess quality of promotional beverage - Order Caramel Waffle Latte or Caramel Waffle Frappuccino.

  Yes

  No

  N/A

• Caramel Waffle Latte

  

• Caramel Waffle Frappuccino

  

• Assess quality of promotional beverage - Order Gingerbread Latte or Iced Gingerbread Latte or Gingerbread Frappuccino. Beverage Routine followed?

  Yes

  No

  N/A

• Gingerbread Latte

  

• Iced Gingerbread Latte/Gingerbread Frappuccino

  

• Gingerbread Whipped Cream prepared correctly? Partners aware how to make?

  Yes

  No

  N/A

• Gingerbread Whipped Cream

  

• Assess quality of Promotional Beverage - Order Praline Cookie Hot Chocolate. Beverage Routine followed? Mocha Whipped Cream made correctly?

  Yes

  No

  N/A

• Praline Cookie HC

  

• Mocha Whipped Cream

  

• Northern Ireland ONLY - Assess quality of promotional beverage - Order Eggnog Latte or Iced Eggnog Latte.

  Yes

  No

  N/A

• Eggnog Latte

  

Partner knowledge

• Partners actively promoting promotional beverages? SM or Supervisor aware of focus on Whipped Cream quality and Inventory accuracy? Ask for forecasted USDS of one promotional beverage.

  Yes

  No

  N/A

• Beverage Focus

  

• Partners can describe Christmas Blend as Retail Coffee focus?

  Yes

  No

  N/A

• Christmas Blend

  

• Christmas Blend Blonde Roast

  

• Counter Card in place (ONE only) and following direction form Marketing bulletin?

  Yes

  No

  N/A

• Counter Card

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - names on labels and names on cups?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners? Left hand side, above heart?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• RED aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards? Check Jewellery.

  Yes

  No

  N/A

KPI progress and achievements

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Christmas? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• FSA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A