Summer 1 - 2022

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Signage and Entrance

• Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate. <br>Correct signage in place in correct location?

  Yes

  No

  N/A

• Entrance & Signage

  

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board AM & PM

  

• Hand Sanitisation Station removed?

  Yes

  No

  N/A

• Correct Menus in place and following customer flow?

  Yes

  No

  N/A

• Menus

  

• BOB setup per sirens eye?

  Yes

  No

  N/A

• BOB

  

• Correct DOB? Capsules, Tumblers YAH mugs as per siren?

  Yes

  No

  N/A

• DOB

  

• Capsule/Tumbler/YAH/DOB

  

POS, Merch and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Cards

  

• Till area clean and set up correctly? Is hand sanitiser bottle available?

  Yes

  No

  N/A

• Impulse Stand in place and stocked correctly? Note: Twizzle Sticks can now be placed in jars here as well.

  Yes

  No

  N/A

• Impulse Stand

  

• Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  Yes

  No

  N/A

• Double Wall Bay

  

• Single Wall Bay

  

• Feature Cube

  

• Feature Cube - Coffee at Home

  

• Is all Merch priced and priced correctly?

  Yes

  No

  N/A

• 

• Wicker baskets set up and correct signage in use? Crisp basket sign changed to one with no price? <br>Crisps in correct order? Only 3 types should be available - New Vegan crisps only to be displayed when Ballymaloe Relish flavour are sold through.

  Yes

  No

  N/A

• Baskets set up

  

• Breakfast food display as per sirens eye and all food items on display? Porridge in middle of shelf? Note: same number of bottles per line i.e. 4/4/4 or 5/5/5 etc

  Yes

  No

  N/A

• Breakfast Case
  

  

• Beverage sticker displayed correctly?

  Yes

  No

  N/A

• Beverage Sticker

  

• Lunch Display as per sirens eye?

  Yes

  No

  N/A

• Lunch Display

  

• Food levels satisfactory and all new items available? Are all aware of updates sent by Celine?

  Yes

  No

  N/A

• Food Updates

  

• New Savoury Food

  

• Delisted Savoury

  

• Pastry Case set up as per siren? New items all available? Glass clean?

  Yes

  No

  N/A

• AM Pastry Case

  

• PM Pastry Case

  

• New Bakery Food

  

• Bakery Delists

  

• Allergen Guide updated with correct info?

  Yes

  No

  N/A

• Correct Food Price counter card on display? Different cards required 2nd-4th, 5th-7th May. Remove after these dates.

  Yes

  No

  N/A

• Food Counter Cards

  

Bar and handoff zone

• Condiment bar clean and stocked?

  Yes

  No

  N/A

• Wipe station stocked and in good repair or else removed?

  Yes

  No

  N/A

• Has all Covid signage been removed, including floor stickers?

  Yes

  No

  N/A

• Correct magnets on Espresso Machines? Espresso Roast on one, Blonde Roast on the other.

  Yes

  No

  N/A

• Machine Magnets

  

• Music audible and at correct level? Old USB sent back if applicable?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.

  Yes

  No

  N/A

Beverage quality

• Assess quality of promotional beverage - Order Salted Caramel Cream Cold Brew. Beverage routine followed?

  Yes

  No

  N/A

• Salted Caramel Cold Brew

  

• Assess quality of promotional beverage - Order Orange Mango Refresha. Beverage routine followed? Ensure store is using 1/2 slice instead of full slice.

  Yes

  No

  N/A

• Orange Mango Refresha

  

• Assess quality of promotional beverage - Order Tropical Coconut Refresha. Beverage Routine Followed? Ensure store is using full orange slice?

  Yes

  No

  N/A

• Tropical Coconut Refresha

  

• Assess quality of promotional beverage - Order Pink Coconut Refresha. Beverage Routine Followed?

  Yes

  No

  N/A

• Pink Coconut Refresha

  

• Strawberry Acai Refresha available to order and in stock?

  Yes

  No

  N/A

• Strawberry Acai

  

• Iced Brown Sugar Oat Shaken Espresso available to order and in stock?

  Yes

  No

  N/A

• Correct smallwares in place?

  Yes

  No

  N/A

• Smallwares

  

Partner knowledge

• Partners actively promoting promotional beverages? SM or Supervisor aware of focus on quality and Inventory accuracy?

  Yes

  No

  N/A

• Beverage Focus

  

• Partners aware of current Cold Brew focus?

  Yes

  No

  N/A

• Cold Brew

  

• Cold Brew

  

• Partners can describe Odyssey Blend as Retail Coffee focus? Tangerine Zest, sweet marzipan, chocolatey body and wild honey floral finish...

  Yes

  No

  N/A

• Odyssey Blend

  

• Odyssey Blend

  

• If opportunity to take part in a coffee tasting arises please upload images.

  Yes

  No

  N/A

• Tasting

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - labels and customer names on cups?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners? Left hand side, above heart?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards?

  Yes

  No

  N/A

KPI progress and achievements

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Summer? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• FSA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A