Winter 2023

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Signage and Entrance

• Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.

  Yes

  No

  N/A

• Entrance & Signage

  

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board Open - 11am, 11am-1pm, 1pm-3pm, 3pm-Close

  

• Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)

  Yes

  No

  N/A

• Menus

  

• BOB setup per sirens eye?

  Yes

  No

  N/A

• BOB

  

• Correct DOB?

  Yes

  No

  N/A

• DOB Monday - Friday

  

• DOB Saturday & Sunday

  

POS, Merch and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Cards

  

• Till area clean and set up correctly? Is hand sanitiser bottle available?

  Yes

  No

  N/A

• Impulse Stand in place and stocked correctly?

  Yes

  No

  N/A

• Impulse Stand

  

• Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  Yes

  No

  N/A

• Double Wall Bay

  

• Single Wall Bay

  

• Feature Cube

  

• Feature Cube - Coffee

  

• Floor Stand

  

• Is all Merch priced correctly?

  Yes

  No

  N/A

• Wicker baskets set up and correct signage in use?

  Yes

  No

  N/A

• Baskets set up

  

• Breakfast food display as per sirens eye and all food items on display?

  Yes

  No

  N/A

• Breakfast Case
  

  

• Bottled Beverages - Price sticker displayed correctly?

  Yes

  No

  N/A

• Bottled Beverage Sticker

  

• Lunch Display as per sirens eye?

  Yes

  No

  N/A

• Lunch Display

  

• New and Returning items

  

• Green Labels, shelf strips back in place?

  Yes

  No

  N/A

• Pastry Case set up as per siren? All items available? Glass clean?

  Yes

  No

  N/A

• AM Pastry Case

  

• PM Pastry Case

  

• Flatbeds

  

• New Bakery Items

  

• Price Counter Card on show?

  Yes

  No

  N/A

• Counter Card - Prices

  

• Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.

  Yes

  No

  N/A

• Allergen Guide up to date with correct info?

  Yes

  No

  N/A

Bar and handoff zone

• Condiment bar clean and stocked?

  Yes

  No

  N/A

• Music audible and at correct level?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Air Conditioning OFF?

  Yes

  No

  N/A

• Espresso Magnets in place?

  Yes

  No

  N/A

• Espresso Magnets

  

Beverage quality

• Assess quality of promotional beverage - Order Caramelised Macadamia Oat Latte. Bev Routine followed? 4-5 shakes of topping used?

  Yes

  No

  N/A

• CML

  

• Assess quality of promotional beverage - Order Honey Hazelnut Oat Latte. Bev Routine followed? 6-8 shakes of topping used?

  Yes

  No

  N/A

• HHL

  

• Assess quality of promotional beverage - Order Salted Pretzel Hot Chocolate. Bev Routine followed? 4-5 shakes of Pretzel Crunch topping used?

  Yes

  No

  N/A

• SPHC

  

• Mocha Whipped Cream prepared correctly?

  Yes

  No

  N/A

• Mocha Whipped Cream

  

• Assess quality of promotional beverage - Order Chocolatey Pretzel Frappuccino. Bev Routine followed? 4-5 Shakes of Pretzel Crunch topping used?

  Yes

  No

  N/A

• CPCRM

  

Partner knowledge

• Are partners aware of changes to Coffee Master Programme? Are partners aware that Syrups and toppings for new beverages DO NOT contain nuts?

  Yes

  No

  N/A

• Syrups & Toppings

  

• Coffee Master Update

  

• Partners can describe Tribute Blend as Retail Coffee focus?

  Yes

  No

  N/A

• Tribute Blend

  

• Tribute Blend

  

• Partners aware of delivery items available for purchase? What to place in each delivery box?

  Yes

  No

  N/A

• Delivery

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - Partners aware that labels are to be removed from cups at handoff?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners? Left hand side?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Green aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards? Check Jewellery standards

  Yes

  No

  N/A

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Winter? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• FSA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A