Spring 2023

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Signage and Entrance

• Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.

  Yes

  No

  N/A

• Entrance & Signage

  

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board Open - 11am, 11am-1pm, 1pm-3pm, 3pm-Close

  

• Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)

  Yes

  No

  N/A

• Menus

  

• BOB setup per sirens eye?

  Yes

  No

  N/A

• BOB

  

• Correct DOB?

  Yes

  No

  N/A

• DOB

  

• Digital Screens Updated?

  Yes

  No

  N/A

• Digital Screens

  

POS, Merch and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Cards

  

• Till area clean and set up correctly? Hand Sanitiser available?

  Yes

  No

  N/A

• Impulse Stand in place and stocked correctly?

  Yes

  No

  N/A

• Impulse Stand

  

• Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  Yes

  No

  N/A

• Double Wall Bay

  

• Single Wall Bay

  

• Feature Cube

  

• Floor Stand

  

• Is all Merch priced and displayed correctly?

  Yes

  No

  N/A

• Merch Guidelines

  

• Wicker baskets set up and correct signage in use?

  Yes

  No

  N/A

• Winter Merch still available and ordering?

  Yes

  No

  N/A

• Winter Merch - All stores to order.

  

• Baskets set up

  

• Partners aware how to process the two new tumblers which don't scan?

  Yes

  No

  N/A

• 

• Circular Cups ordered and displayed?

  Yes

  No

  N/A

• Circular Cups

  

• Breakfast food display as per sirens eye and all food items on display?

  Yes

  No

  N/A

• Breakfast Case
  

  

• Bottled Beverages - Price sticker displayed correctly?

  Yes

  No

  N/A

• Lunch Display as per sirens eye?

  Yes

  No

  N/A

• Lunch Display

  

• New items & Delists

  

• Pastry Case set up as per siren? All items available? Glass clean?

  Yes

  No

  N/A

• AM Pastry Case

  

• PM Pastry Case

  

• Flatbeds

  

• Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.

  Yes

  No

  N/A

• Other food points actioned?

  Yes

  No

  N/A

• Other Food points

  

• Allergen Guide up to date with correct info? Please ensure Davids email re Page 5/6 has been followed correctly

  Yes

  No

  N/A

• Page 5/6

  

Bar and handoff zone

• Condiment bar clean and stocked? Has Brown Sugar transitioned over to Shaker?

  Yes

  No

  N/A

• 

• Music audible and at correct level?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Air Conditioning OFF? Light Switches labelled appropriately?

  Yes

  No

  N/A

• Espresso Magnets in place?

  Yes

  No

  N/A

• Espresso Magnets

  

Beverage quality

• Assess quality of promotional beverage - Order Iced Toasted Vanilla Oat Shaken Espresso - Bev Routine followed?

  Yes

  No

  N/A

• TVSE

  

• Assess quality of promotional beverage - Order Iced White Mocha Oat Shaken Espresso . Bev Routine followed?

  Yes

  No

  N/A

• WMSE

  

• Assess quality of promotional beverage - Order Iced Brown Sugar Oat Shaken Espresso. Bev Routine followed?

  Yes

  No

  N/A

• BSSE

  

Partner knowledge

• Are partners aware of upcoming Barista Championships?

  Yes

  No

  N/A

• Barista Championships

  

• Partners can describe Spring Season Blend as Retail Coffee focus?

  Yes

  No

  N/A

• Spring Season Blend

  

• Partners aware of Beverage Focus?

  Yes

  No

  N/A

• Beverage Focus

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners? Left hand side?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Green aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards? Check Jewellery standards

  Yes

  No

  N/A

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Spring? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• FSA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A