Spring 2022 - Coffee Brings us Together

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Signage and Entrance

• Is the store inviting as you approach, windows clean, outside furniture clean and tidy, litter free? Siren well lit? Please comment and upload images where appropriate. Correct signage in place in correct location?

  Yes

  No

  N/A

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• Good

  Fair

  Poor

  N/A

• Entrance & Signage

  

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board AM & PM

  

• Hand Sanitisation Station removed?

  Yes

  No

  N/A

• Correct Menus in place and following customer flow?

  Yes

  No

  N/A

• Menus

  

• BOB setup per sirens eye?

  Yes

  No

  N/A

• BOB

  

• Correct DOB? Whole bean, Capsules and Via as per siren?

  Yes

  No

  N/A

• DOB

  

• WB/VIA/Capsule Layout

  

POS and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Cards

  

• Till area set up correctly? Is hand sanitiser bottle available?

  Yes

  No

  N/A

• Impulse Stand in place and stocked correctly?

  Yes

  No

  N/A

• Impulse Stand

  

• Merch set up correctly? Please upload photos and send to Sinead for approval

  Yes

  No

  N/A

• Double Wall Bay

  

• Single Wall Bay

  

• Feature Cube

  

• Feature Cube - Coffee at Home

  

• Is all Merch priced and priced correctly?

  Yes

  No

  N/A

• Wicker baskets set up and correct signage in use? Crisps in correct order?

  Yes

  No

  N/A

• Baskets set up

  

• Breakfast food display as per sirens eye and all food items on display? Porridge in middle of shelf?

  Yes

  No

  N/A

• Breakfast Case
  

  

• Beverage sticker displayed correctly? 1 Sticker only, placed on breakfast case, glass panel furthest away from customer?

  Yes

  No

  N/A

• 

• Lunch Display as per sirens eye?

  Yes

  No

  N/A

• Lunch Display

  

• Food levels satisfactory and all new items available?

  Yes

  No

  N/A

• New Food and Delists

  

• Pastry Case set up as per siren? New items all available? Glass clean?

  Yes

  No

  N/A

• New food and Delists

  

• AM Pastry Case

  

• PM Pastry Case

  

• Allergen Guide updated with correct info?

  Yes

  No

  N/A

• Fudge Brownie Hot Chocolate Counter Card Displayed? Strawberry Acai Counter card removed?

  Yes

  No

  N/A

• 

• Counter cards correctly displayed? Spiced Bean Burrito Counter Card on display on Breakfast Case (Bacon Blaa if OOS)? Second Card displayed if Lunchtime? Do partners know which to display, when and why?

  Yes

  No

  N/A

• Counter Cards

  

• Plexi Screen removed? Photo of till required.

  Yes

  No

  N/A

Bar and handoff zone

• Condiment bar clean and stocked?

  Yes

  No

  N/A

• Wipe station stocked and in good repair or else removed?

  Yes

  No

  N/A

• Has all Covid signage been removed, including floor stickers?

  Yes

  No

  N/A

• Correct magnets on Espresso Machines? Espresso Roast on one, Blonde Roast on the other.

  Yes

  No

  N/A

• Machine Magnets

  

• Music audible and at correct level? Old USB sent back if applicable?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.

  Yes

  No

  N/A

Beverage quality

• Assess quality of promotional beverage - Order Iced Cocao Oat Shaken Espresso. Beverage routine followed?

  Yes

  No

  N/A

• Cocoa Oat

  

• Assess quality of promotional beverage - Order Iced White Mocha Oat Shaken Espresso. Beverage routine followed?

  Yes

  No

  N/A

• Iced WM Oat

  

• Assess quality of promotional beverage - Order Iced Brown Sugar Oat Shaken espresso - Beverage Routine Followed?

  Yes

  No

  N/A

• Iced Brown Sugar Oat

  

• Correct smallwares in place?

  Yes

  No

  N/A

• Smallwares

  

Partner knowledge

• Partners actively promoting promotional beverages? SM or Supervisor aware of forecasted USDs?

  Yes

  No

  N/A

• Beverage Focus

  

• Partners aware of current focus? Continue to reconnect, champion sustainability, celebrate women in coffee? International Women's Day?

  Yes

  No

  N/A

• 

• Partners can describe Siren's Blend as Retail Coffee focus? Notes of Citrus and floral aromas balanced by the taste of cocoa. Pair with candied citrus and milk chocolate.

  Yes

  No

  N/A

• Siren's Blend

  

• Partners aware of Barista Championships, and that cold craft has been added?

  Yes

  No

  N/A

• 

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - customer names on cups?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards?

  Yes

  No

  N/A

KPI progress and achievements

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Spring? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• FSA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A