Information
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Client / Site
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Conducted on
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Prepared by
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Personnel
Visual Execution
Signage and Entrance
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Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.
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Entrance
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Correct A-board displayed?
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A- board
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Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)
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Menus
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BOB setup per sirens eye?
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BOB
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Correct DOB?
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DOB
POS, Merch and foodcase zone
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Starbucks card holder displayed correctly at the till?
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MSR Cards
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Tip container correctly labelled? Visible to customers?
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Impulse Stand in place and stocked correctly?
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Impulse Stand
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Merch set up correctly? Store to send to Sinead for approval/advice if necessary
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Feature Cube
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Free Stand Merch
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Free Stand Merch - Back
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Double Wall Bay
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Single Wall Bay + Feature Cube
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Is all Merch priced correctly?
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Wicker baskets set up and correct signage in use?
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Baskets set up
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Breakfast food display as per sirens eye and all food items on display?
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Breakfast Case
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Bottled Beverages - Price sticker displayed correctly? Deposit Return Scheme Info displayed?
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Bottled Beverage Stickers
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Lunch Display as per sirens eye?
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Lunch Display
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New & Returning
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Pastry Case set up as per siren? All items available? Glass clean?
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Bakery AM ROI
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Bakery PM ROI
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Flatbread
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'Meet the Cruffins' Counter Card on show?
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Counter Card - Prices
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Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.
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Allergen Guide up to date with correct info?
Bar and handoff zone
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Condiment bar clean and stocked?
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Music audible and at correct level?
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Heating and general ambience? Is the inside of the store inviting? Air Conditioning set correctly?
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Espresso Magnets in place?
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Espresso Magnets
Operational Execution
Beverage quality
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Assess quality of promotional beverage - Order Iced Caramelised Macadamia Oat Shaken Espresso. Bev Routine followed?
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CMSE
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Assess quality of promotional beverage - Order Iced Toasted Vanilla Oat Shaken Espresso. Bev Routine followed?
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TVSE
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Assess quality of promotional beverage - Order Iced Strawberry Matcha Latte . Bev Routine followed?
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SML
Partner knowledge
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Are partners aware of Need to Know re Sugar Free Syrups, Barista Championships, Mission Values?
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Sugar Free Syrups
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Barista Championships
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Mission Values
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New Drinks
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Partners can describe Spring Season Blend as Retail Coffee focus?
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Spring Season Blend
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Partners aware of delivery items available for purchase? What to place in each delivery box?
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Delivery
Deployment/Speed of service
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Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?
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Partners aware of Playbook/Deployment refocus?
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Customer connection - suggestive selling new and short dated items?
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Customer connection?
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Balance correct between cafe, drive thru and hand off
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Customer connection - handoff/drive thru connection appropriate and genuine
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Name badges on all partners? Left hand side?
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Correct footwear on all partners?
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Green aprons clean and ironed?
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Partners adhering to uniform standards? Check Jewellery standards
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Playbook set up, targets set, sampling plan in place or occurring in store? Please include photo.
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Community boards updated for Winter? Include Photo.
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Back Of House tidy and organised?
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FSA checks happening regularly?
Bathroom
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Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?