Information

  • Client / Site

  • Conducted on

  • Prepared by

  • Personnel

Visual Execution

Signage and Entrance

  • Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.

  • Entrance

    Window.png
  • Correct A-board displayed?

  • A- board

    A-Board.png
  • Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)

  • Menus

    Menu Panels.png
  • BOB setup per sirens eye?

  • BOB

    BOB.png
  • Correct DOB?

  • DOB

    DOB.png

POS, Merch and foodcase zone

  • Starbucks card holder displayed correctly at the till?

  • MSR Cards

    MSR.png
  • Tip container correctly labelled? Visible to customers?

  • Tips.png
  • Impulse Stand in place and stocked correctly?

  • Impulse Stand

    Impulse.png
  • Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  • Feature Cube

    Feature Cube.png
  • Free Stand Merch

    Free Stand.png
  • Free Stand Merch - Back

    Free Stand back.png
  • Double Wall Bay

    Double Wall BAy.png
  • Single Wall Bay + Feature Cube

    Single Wall Bay.png
  • Is all Merch priced correctly?

  • Wicker baskets set up and correct signage in use?

  • Baskets set up

    Baskets.png
  • Breakfast food display as per sirens eye and all food items on display?

  • Breakfast Case

    Breakfast Case.png
  • Bottled Beverages - Price sticker displayed correctly? Deposit Return Scheme Info displayed?

  • Bottled Beverage Stickers

    Deposit Return.png
  • Lunch Display as per sirens eye?

  • Lunch Display

    Lunch Case.png
  • New & Returning

    New & Returning Food.png
  • Pastry Case set up as per siren? All items available? Glass clean?

  • Bakery AM ROI

    Pastry AM.png
  • Bakery PM ROI

    Pastry PM.png
  • Flatbread

    Flatbread pastry.png
  • 'Meet the Cruffins' Counter Card on show?

  • Counter Card - Prices

    Counter Card.png
  • Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.

  • Allergen Guide up to date with correct info?

Bar and handoff zone

  • Condiment bar clean and stocked?

  • Music audible and at correct level?

  • Heating and general ambience? Is the inside of the store inviting? Air Conditioning set correctly?

  • Espresso Magnets in place?

  • Espresso Magnets

    Magnets.png

Operational Execution

Beverage quality

  • Assess quality of promotional beverage - Order Iced Caramelised Macadamia Oat Shaken Espresso. Bev Routine followed?

  • CMSE

    CMSE.png
  • Assess quality of promotional beverage - Order Iced Toasted Vanilla Oat Shaken Espresso. Bev Routine followed?

  • TVSE

    TVSE.png
  • Assess quality of promotional beverage - Order Iced Strawberry Matcha Latte . Bev Routine followed?

  • SML

    SML.png

Partner knowledge

  • Are partners aware of Need to Know re Sugar Free Syrups, Barista Championships, Mission Values?

  • Sugar Free Syrups

    Sugar Free Syrups.png
  • Barista Championships

    Bar Champs.png
  • Mission Values

    Values.png
  • New Drinks

    New Drinks.png
  • Partners can describe Spring Season Blend as Retail Coffee focus?

  • Spring Season Blend

    Spring Season Blend.png
  • Partners aware of delivery items available for purchase? What to place in each delivery box?

  • Delivery

    Delivery.png

Deployment/Speed of service

  • Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  • Partners aware of Playbook/Deployment refocus?

    Deployment.png
  • Customer connection - suggestive selling new and short dated items?

  • Customer connection?

  • Balance correct between cafe, drive thru and hand off

  • Customer connection - handoff/drive thru connection appropriate and genuine

  • Name badges on all partners? Left hand side?

  • Correct footwear on all partners?

  • Green aprons clean and ironed?

  • Partners adhering to uniform standards? Check Jewellery standards

  • Playbook set up, targets set, sampling plan in place or occurring in store? Please include photo.

  • Community boards updated for Winter? Include Photo.

  • Back Of House tidy and organised?

  • FSA checks happening regularly?

Bathroom

  • Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.