Information
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Client / Site
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Conducted on
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Prepared by
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Personnel
Visual Execution
Signage and Entrance
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Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate. <br>Correct signage in place in correct location? <br>Is the new 'No Smoking' sign on display?
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Entrance & Signage
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Correct A-board displayed?
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A- board AM & PM
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Correct Menus in place and following customer flow?
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Menus
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BOB setup per sirens eye?
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BOB
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Correct DOB?
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DOB
POS, Merch and foodcase zone
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Starbucks card holder displayed correctly at the till?
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MSR Cards
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Till area clean and set up correctly? Is hand sanitiser bottle available?
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Impulse Stand in place and stocked correctly? Note: Twizzle Sticks can now be placed in jars here as well.
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Impulse Stand
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Merch set up correctly? Store to send to Sinead for approval/advice if necessary
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Double Wall Bay
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Single Wall Bay
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Feature Cube
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Feature Cube - Coffee at Home
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Is all Merch priced and priced correctly?
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Wicker baskets set up and correct signage in use? Crisp basket sign changed to one with no price? <br>Crisps in correct order? Only 3 types should be available - New Vegan crisps only to be displayed when Ballymaloe Relish flavour are sold through.
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Baskets set up
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Breakfast food display as per sirens eye and all food items on display? Porridge in middle of shelf? Note: same number of bottles per line i.e. 4/4/4 or 5/5/5 etc
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Breakfast Case
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Beverage sticker displayed correctly?
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Beverage Sticker
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Lunch Display as per sirens eye?
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Lunch Display
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Food levels satisfactory and all new items available? Are all aware of updates?
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Food Updates
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Delists
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Muffins
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Pastry Case set up as per siren? All items available? Glass clean?
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AM Pastry Case
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PM Pastry Case
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Allergen Guide up to date with correct info?
Bar and handoff zone
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Condiment bar clean and stocked?
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Correct magnets on Espresso Machines? Espresso Roast on one, Blonde Roast on the other.
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Machine Magnets
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Music audible and at correct level? Old USB sent back if applicable?
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Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.
Operational Execution
Beverage quality
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Assess quality of promotional beverage - Order Banana Split Frappuccino . Beverage routine followed?
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Banana Split Frappuccino
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Assess quality of promotional beverage - Order Passionfruit Raspberry Frappuccino. Beverage routine followed?
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Passionfruit Raspberry Frappuccino
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Iced Brown Sugar Oat Shaken Espresso available to order and in stock?
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Correct smallwares in place?
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Smallwares
Partner knowledge
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Partners actively promoting promotional beverages? SM or Supervisor aware of focus on quality and Inventory accuracy?
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Beverage Focus
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Partners aware of current Cold Brew focus?
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Partners can describe Odyssey Blend as Retail Coffee focus? Tangerine Zest, sweet marzipan, chocolatey body and wild honey floral finish...
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Odyssey Blend
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Odyssey Blend
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If opportunity to take part in a coffee tasting arises please upload images.
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Tasting
Deployment/Speed of service
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Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?
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Customer connection - suggestive selling new and short dated items?
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Customer connection - labels and customer names on cups?
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Balance correct between cafe, drive thru and hand off
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Customer connection - handoff/drive thru connection appropriate and genuine
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Name badges on all partners? Left hand side, above heart?
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Correct footwear on all partners?
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Aprons clean and ironed?
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Partners adhering to uniform standards?
KPI progress and achievements
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Playbook set up, targets set, sampling plan in place or occurring in store?
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Community boards updated for Summer? Include Photo.
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Back Of House tidy and organised?
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FSA checks happening regularly?
Bathroom
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Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?