Information

  • Client / Site

  • Conducted on

  • Prepared by

  • Personnel

Visual Execution

Signage and Entrance

  • Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate. <br>Correct signage in place in correct location? <br>Is the new 'No Smoking' sign on display?

  • Entrance & Signage

    Entrance.png
  • Correct A-board displayed?

  • A- board AM & PM

    A-Board.png
  • Correct Menus in place and following customer flow?

  • Menus

    Menu Panels.png
  • BOB setup per sirens eye?

  • BOB

    BOB.png
  • Correct DOB?

  • DOB

    DOB.png

POS, Merch and foodcase zone

  • Starbucks card holder displayed correctly at the till?

  • MSR Cards

    MSR.png
  • Till area clean and set up correctly? Is hand sanitiser bottle available?

  • Impulse Stand in place and stocked correctly? Note: Twizzle Sticks can now be placed in jars here as well.

  • Impulse Stand

    Impulse stand.png
  • Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  • Double Wall Bay

    DBL wall bay.png
  • Single Wall Bay

    SGL wall bay.png
  • Feature Cube

    Cube.png
  • Feature Cube - Coffee at Home

    CAH.png
  • Is all Merch priced and priced correctly?

  • Pricing.png
  • Wicker baskets set up and correct signage in use? Crisp basket sign changed to one with no price? <br>Crisps in correct order? Only 3 types should be available - New Vegan crisps only to be displayed when Ballymaloe Relish flavour are sold through.

  • Baskets set up

    baskets.png
  • Breakfast food display as per sirens eye and all food items on display? Porridge in middle of shelf? Note: same number of bottles per line i.e. 4/4/4 or 5/5/5 etc

  • Breakfast Case

    Bfast.png
  • Beverage sticker displayed correctly?

  • Beverage Sticker

    Bev Sticker.png
  • Lunch Display as per sirens eye?

  • Lunch Display

    Lunch.png
  • Food levels satisfactory and all new items available? Are all aware of updates?

  • Food Updates

    Food update.png
  • Delists

    Food update.1.png
  • Muffins

    Muffins.png
  • Pastry Case set up as per siren? All items available? Glass clean?

  • AM Pastry Case

    AM.png
  • PM Pastry Case

    PM.png
  • Allergen Guide up to date with correct info?

Bar and handoff zone

  • Condiment bar clean and stocked?

  • Correct magnets on Espresso Machines? Espresso Roast on one, Blonde Roast on the other.

  • Machine Magnets

    Magnets.png
  • Music audible and at correct level? Old USB sent back if applicable?

  • Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.

Operational Execution

Beverage quality

  • Assess quality of promotional beverage - Order Banana Split Frappuccino . Beverage routine followed?

  • Banana Split Frappuccino

    BSF.png
  • Assess quality of promotional beverage - Order Passionfruit Raspberry Frappuccino. Beverage routine followed?

  • Passionfruit Raspberry Frappuccino

    PR CRM.png
  • Iced Brown Sugar Oat Shaken Espresso available to order and in stock?

  • Correct smallwares in place?

  • Smallwares

    Smallwares.png

Partner knowledge

  • Partners actively promoting promotional beverages? SM or Supervisor aware of focus on quality and Inventory accuracy?

  • Beverage Focus

    Focus.png
  • Partners aware of current Cold Brew focus?

  • Partners can describe Odyssey Blend as Retail Coffee focus? Tangerine Zest, sweet marzipan, chocolatey body and wild honey floral finish...

  • Odyssey Blend

    Odyssey1.png
  • Odyssey Blend

    odyssey2.png
  • If opportunity to take part in a coffee tasting arises please upload images.

  • Tasting

    tasting.png

Deployment/Speed of service

  • Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  • Customer connection - suggestive selling new and short dated items?

  • Customer connection - labels and customer names on cups?

  • Balance correct between cafe, drive thru and hand off

  • Customer connection - handoff/drive thru connection appropriate and genuine

  • Name badges on all partners? Left hand side, above heart?

  • Correct footwear on all partners?

  • Aprons clean and ironed?

  • Partners adhering to uniform standards?

KPI progress and achievements

  • Playbook set up, targets set, sampling plan in place or occurring in store?

  • Community boards updated for Summer? Include Photo.

  • Back Of House tidy and organised?

  • FSA checks happening regularly?

Bathroom

  • Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.