Spring 2020

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Signage and Entrance

• Is the store inviting as you approach, windows clean, outside furniture clean and tidy, litter free? Siren well lit? Please comment and upload images where appropriate.

  Yes

  No

  N/A

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board AM & PM

  

• Correct Menus in place and following customer flow?

  Yes

  No

  N/A

• Menus

  

• Banner stand removed and discarded?

  Yes

  No

  N/A

• BOB setup per sirens eye

  Yes

  No

  N/A

• BOB

  

• Correct DOB? Whole bean, Capsules and Via as per siren?

  Yes

  No

  N/A

• DOB

  

• WB/VIA/Capsule Layout

  

POS and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Holders

  

• MSR Cards ROI updated

  

• Till area set up correctly?

  Yes

  No

  N/A

• Impulse Jars stocked correctly?

  

• Merch set up correctly? Please upload photos and send to Sinead for approval

  Yes

  No

  N/A

• Double Wall Bay

  

• Single Wall Bay

  

• Feature Cubes

  

• Is all Merch priced and priced correctly?

  Yes

  No

  N/A

• Wicker baskets set up and correct labels in use? Crisps in correct order, reusable lids on correctly?

  Yes

  No

  N/A

• Baskets set up

  

• Food display as per sirens eye and new food items on display? Shelf inserts for Vegan, Gluten Free on display?

  Yes

  No

  N/A

• Breakfast Case
  

  

• Beverage sticker displayed correctly? (Keep from Winter)

  Yes

  No

  N/A

• Lunch Display as per sirens eye and new food items on display?

  Yes

  No

  N/A

• Lunch Display

  

• Food levels satisfactory and all new items available?

  Yes

  No

  N/A

• Pastry Case set up as per siren? New items all available?

  Yes

  No

  N/A

• AM Pastry Case

  

• PM Pastry Case

  

• Allergen Guide updated with correct info? Old Allergen info discarded? Winter can remain if relevant

  Yes

  No

  N/A

• Correct Labels in use & all old labels discarded?

  Yes

  No

  N/A

Bar and handoff zone

• Condiment bar set up to sirens eye and clean and stocked?

  Yes

  No

  N/A

• Correct magnets on Espresso Machines?

  Yes

  No

  N/A

• Machine Magnets

  

• Music audible and at correct level? Old USB sent back if applicable?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.

  Yes

  No

  N/A

Beverage quality

• Assess quality of promotional beverage - Order Caramel Cloud Macchiato - Bev. Routine Followed? Correct Cup Marking?

  Yes

  No

  N/A

• CCM

  

• Assess quality of promotional beverage - Order Vanilla Bean Cloud Macchiato. Bev. Routine followed? Correct cup Marking?

  Yes

  No

  N/A

• VBCM

  

• Assess quality of promotional beverage - Order Toasted Coconut Matcha Tea Latte - Bev. Routine Followed? Correct Cup Marking?

  Yes

  No

  N/A

• TML

  

• All correct Smallwares in store. Smallwares available for Ruby Flamingo Frappuccino?

  Yes

  No

  N/A

• Smallwares

  

Partner knowledge

• Partners actively promoting promotional beverages? SM or Supervisor aware of forecasted USDs?

  Yes

  No

  N/A

• Beverage Focus

  

• Partner can describe the promotional drinks? Is AM/PM focus being followed. Sampling taking place?

  Yes

  No

  N/A

• Partners can describe Colombia Narino as Retail Coffee focus?

  Yes

  No

  N/A

• Colombia Narino

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - customer names on cups?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards?

  Yes

  No

  N/A

KPI progress and achievements

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Spring? Include Photo.

  Yes

  No

  N/A

• Bonus Wall updated back of house? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• QASA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A