Commercial Operational review

• Audit description

• Concessionaire

Concessionaire

• Carried out on

  Date

• Auditor

• Personnel

• Store front

  Media

• Additional information

First impressions

• Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Fascia is clean and in working order

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Bus stop sign clean and in working order

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Is the music level acceptable

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Is the music type acceptable

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• The temperature is tolerable

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• All light fittings in working order

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• All light fitting clean

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Lighting directed correctly

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Sprinkler heads clean

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Ceiling clean and in good repair

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Inspection hatches clean and correctly fixed

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Air conditioning clean and in good repair

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

Products

• Shop fittings in excellent condition

  Yes

  No

  N/A

• Product displays appropriate for business levels

  Yes

  No

  N/A

• Merchandised to acceptable level

  Yes

  No

  N/A

• Advertised promotional product clearly available

  Yes

  No

  N/A

• Products correctly and professionally priced

  Yes

  No

  N/A

• Correctly ranged for season

  Yes

  No

  N/A

• Fridges clean and in full working order

  Yes

  No

  N/A

• Displays clean and relevant

  Yes

  No

  N/A

Till area

• Tidy and clutter free

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Collect on return POS on show and available

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Manning levels correct

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• All tills and associated equipment in full working order

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Full trading name and address visible

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Returns policy visible

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Exchange rate visible

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

Staff

• All staff in correct uniform

  Yes

  No

  N/A

• All staff smart and well presented

  Yes

  No

  N/A

• Correctly displaying name badge/ID pass

  Yes

  No

  N/A

• Observed giving exceptional service

  Yes

  No

  N/A

• Knowledgeable about product offer

  Yes

  No

  N/A

• Smiling, welcoming to all

  Yes

  No

  N/A

• Visibly approaching customers to help, offer advise

  Yes

  No

  N/A

• Work permit process understood and being adhered to?

  Yes

  No

  N/A

• Visitor pass responsibilities understood

  Yes

  No

  N/A

Floor/low level

• Visibly clean and in good repair

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Corners, detailed, hidden areas clean and fluff free

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Chairs clean and in good condition

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Tables clean and in good condition

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Electrical sockets clean and in good repair

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Walls clean and in good repair

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• All signage fixed and presented professionally

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

Fire safety

• Equipment clean and fixed correctly

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Fire marshal responsibilities understood

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Fire exit signage visible throughout store

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Fire exit signage clean and in working order

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Fire exits clear of stock, rubbish and fittings

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• No doors propped open

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

Back of house

• Sterile corridors maintained

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Waste management responsibilities understood

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit

• Waste a management process being followed

  Yes

  No

  N/A

• Timeline to close off action points

  Select immediate 1week next audit

  • immediate
  • 1week
  • next audit