Detailed Store Audit v4

• Document No.

• Audit Title

• Store/Office Name and Number

• Conducted on

  Date

• Prepared by

• Location
  Address

• Additional Auditors

POS/Cashwrap

• POS CASHWRAP SAMPLE PHOTO

  

• Visual inspection: Are all devices and quantities of those devices correct? Provide a photo<br>

  Yes

  No

  N/A

• Have you checked that all locks have been installed in the monitor card readers?

  Yes

  No

  N/A

• Have you confirmed that all cash drawers have the barrel locks installed?

  Yes

  No

  N/A

• Are all ethernet cables being used at the cash wrap our standard Systimax patch cables?

  Yes

  No

  N/A

• Are all power cables securely plugged into a UPS tower? There should be one UPS device for every two registers.

  Yes

  No

  N/A

• Provide a photo of the UPS device connected with all register power connected to the UPS.

  Media

• Are all of the USB extension cables installed properly? Also provide a photo.

  Yes

  No

  N/A

• USB EXTENSION CABLES

  

• Are the USB ports on the front of the base unit glued shut?

  Yes

  No

  N/A

• Have you set all Gvision screen brightness to 0?

  Yes

  No

  N/A

• Ensure that the the base unit and cash drawers have enough slack so they can be pulled out of the shelves and placed on the ground.

  Yes

  No

  N/A

• Provide a photo of the cash drawer and CPU placed on the ground with all cables connected?

  Media

• CPU ON THE FLOOR WITH VELCRO

  

• Are all register cables held together by black velcro immediately behind the CPU box?

  Yes

  No

  N/A

• Are the IBM monitors plugged into VGA port number one on the base unit?

  Yes

  No

  N/A

• Are all Gvision monitor VGA cables plugged into VGA port number two on the base unit?

  Yes

  No

  N/A

• Are all credit card terminals connected and confirmed working?

  Yes

  No

  N/A

• Have all Motorola scanners been programmed by using the programming barcodes?

  Yes

  No

  N/A

• DS9808 Motorola Scanner Programming Codes

• HHP Scanner Programming Barcodes

• Perform a peripheral test on each register. Did all tests pass? Document any issues?

  Yes

  No

  N/A

• Are all marketing screens and marketing poles securely fastened?

  Yes

  No

  N/A

• Are all monitor stand nuts and bolts black in color?

  Yes

  No

  N/A

• Do all data/power cables from the monitor, receipt printer, and SKU scanner go into the designated hole on the top of the cash wrap near the touchscreen.

  Yes

  No

  N/A

• CABLE RUN

  

• Can you confirm that the credit card devices can be moved to face the customer with enough slack on the cables?

  Yes

  No

  N/A

• Do all Gvision cables lead down the conduit of the post they are mounted to?

  Yes

  No

  N/A

• Does each cash wrap have a USB keyboard in the bottom right drawer? The keyboard should be the Lenovo Kiosk Keyboard model.

  Yes

  No

  N/A

• Has all cashwrap equipment been cleaned and cleared of dust. This includes the CPU, touch monitor, marketing stands, and LCD screens.

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Kiosks

• Sample Hollister Kiosk

  

• Is the kiosk base unit and monitor powered on and connected to the network?

  Yes

  No

  N/A

• Hco Chain Only: Are all three LED lights lit on the keyboard drawer?.

  Yes

  No

  N/A

• Is the kiosk monitor secured and flush with the plastic screen cover (should be an installed spacer between the frame and the monitor)? Plastic cover should also be glued to the kiosk frame.

  Yes

  No

  N/A

• Hco Chain Only: Are all kiosk frame holes filled with screws and secured?

  Yes

  No

  N/A

• Flagship Only: Is the kiosk frame flush with the wall and secured by two anchor bolts on the left and right sides?

  Yes

  No

  N/A

• Does the kiosk keyboard drawer slide/flip in and out smoothly without resistance?

  Yes

  No

  N/A

• Is the kiosk monitor connected to the DVI-D port on the kiosk thin client?

  Yes

  No

  N/A

• Are you able to successfully complete one full application? Do not use real information.

  Yes

  No

  N/A

• Is the kiosk cabinet flush with the wall?

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Stockroom Prep Desk (eUSR Station)

• SAMPLE EUSR STATION

  

• Are the eUSR cradles connected to the network port on the wall labelled eUSR? If port is not labelled, document it here.

  Yes

  No

  N/A

• Do all eUSR scanner have a local LAN IP address while in the cradle?

  Yes

  No

  N/A

• Are you able to confirm that all eUSR scanners obtain a wireless IP address when removed from the cradle?

  Yes

  No

  N/A

• Are you able to confirm that the eUSR gun can maintain a wireless IP address throughout the building? At least 2 bars of signal. Document anywhere in the store and stockroom area where the signal drops to one signal or 0 signals.

  Yes

  No

  N/A

• Are some of the eUSR guns set to the local language? Confirm with the new stores team. Typically, all guns should be in the local language minus 2 (those should be in English.)

  Yes

  No

  N/A

• Have you cleaned and wiped down the eUSR scanners and cradles?

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Manager's Desk

• SAMPLE MANAGERS DESK

  

• Are all items installed and in order from left to right? Monitor, phone, printer, eUSR cradle, and PXE server.

  Yes

  No

  N/A

• Have you ensured all ethernet cables are our standard Systimax brand?

  Yes

  No

  N/A

• Are all network ports labeled in the manager area? They should have labels for ADT, Printer, eUSR, etc.

  Yes

  No

  N/A

• Are you able to ping the printer's IP addresses and printer names with zero packet loss?

  Yes

  No

  N/A

• Is there a working keyboard and mouse at the manager's PXE?

  Yes

  No

  N/A

• Is the manager's laptop able to print to the network printer.

  Yes

  No

  N/A

• Is there spare printer toner for each color of the manager's printer?

  Yes

  No

  N/A

• Are you able to successfully make local and international calls from the manager's Cisco IP phone?

  Yes

  No

  N/A

• Have you wiped down and cleaned all IT equipment in the manager's area?

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

People Counter

• Is the people counter powered on and taking counts? Walk under the camera towards the door to see if the count indicator blinks.

  Yes

  No

  N/A

• Has the lens cap been removed?

  Yes

  No

  N/A

• Does the LED indicator light blink when you walk under it on the far extremes? Test this by walking inside and outside for both right and left extremes.

  Yes

  No

  N/A

• For Installers: Have you collected the measurement for exact hight of the sensor after installation and the width if the front entrance?

  Yes

  No

  N/A

• For Installers: Have you completed a walk test with the stores engineering team?

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Access Point

• Can you get wireless coverage in all areas of the store

  Yes

  No

  N/A

• Are all LED indicator lights on the Cisco APs on (either blue or green)

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Cisco IP Phones

• SAMPLE CISCO PHONE

  

• Are all Cisco wall phones mounted at the standard ANF height?

  Yes

  No

  N/A

• Can you confirm that all phone background images and screen interfaces look the same as the ones presented in our standards document.

  Yes

  No

  N/A

• Does store management have a copy of the Cisco wall mount keys?

  Yes

  No

  N/A

• Is the time stamp correct on all phones? i.e. 17:30

  Yes

  No

  N/A

• Is the date stamp correct on all phones? i.e. YY-MM-DD

  Yes

  No

  N/A

• Is the correct phone number displayed on each phone? Document the phone number in the comments section of this checklist.

  Yes

  No

  N/A

• Hco Only: Does extension number 30 route you to the manager's office?

  Yes

  No

  N/A

• Do all phones have the button stickers applied near the keypads?

  Yes

  No

  N/A

• Are calls to line one correctly routed and answered?

  Yes

  No

  N/A

• When you call to line one does the second incoming call get routed to line two?

  Yes

  No

  N/A

• Are you able to make outbound calls? Dial 9 - your local number

  Yes

  No

  N/A

• Are you able to reach the help desk by dialing 81006900?

  Yes

  No

  N/A

• Are all phone hooks turned up so that it locks the phone hand piece when placed on the base unit?

  Yes

  No

  N/A

• Can you verify the speakerphone function is working on all phones?

  Yes

  No

  N/A

• Does caller ID display the stores main number when making an outbound call?

  Yes

  No

  N/A

• Does the voicemail function work? Test by pressing the message key, calling 81008855, or calling 0016142838855, press # to get back to main menu, enter 70+store number, and leave a test message. Does the red light come on for extension 30?

  Yes

  No

  N/A

• Can you reach the Help Desk using the directory speed dial button?

  Yes

  No

  N/A

• Can international calls be placed from the manager's phone by dialing 9 + exit code + country code + number? Document the country exit code you use.

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Server Room (Network Equipment)

• Does the HVAC, EMS, and BAS have working data ports?

  Yes

  No

  N/A

• Has the wireless setting on the ADSL provider supplied router been disabled?

  Yes

  No

  N/A

• Is music on hold working? Call the store's main number from an outside line to test.

  Yes

  No

  N/A

• Are all devices correctly mounted and secured in the rack?

  Yes

  No

  N/A

• SAMPLE RACK PHOTOS

  

• When the network cabinet door is closed, is there enough space between the cable manager and the door?

  Yes

  No

  N/A

• Can you confirm that only one power cable is going into the network cabinet? Any other power adapters needs to plugged into the PDU or UPS. This includes the telecom, ADSL modem, and any other auxiliary devices.

  Yes

  No

  N/A

• Can you confirm that there are no zip ties being used in the rack and all cables are bound with velcro straps?

  Yes

  No

  N/A

• Can you confirm that a protective sleeve is applied and protecting all incoming data cables coming into the top of the network cabinet.

  Yes

  No

  N/A

• SAMPLE PROTECTIVE SLEEVE

  

• Has the telco panel been labeled and all analog lines tested? Provide a photo.

  Yes

  No

  N/A

• TELCO PANEL WITH LABELS

  

• Are all cables in the server rack organized? Provide a photo.

  Yes

  No

  N/A

• Is the patch panel correctly labeled? Provide a photo.

  Yes

  No

  N/A

• Are all ASDL, analog, telecom, and MPLS switch link cables clearly labeled? Provide a photo.

  Yes

  No

  N/A

• For Installers: Can you confirm all analog lines are working for both inbound and outbound?

  Yes

  No

  N/A

• Are the network rack keys and all other IT keys inside the rack or with store management? Confirm the keys work and are in fact the correct keys.

  Yes

  No

  N/A

• Do the network cabinet doors lock and remained locked? Try pulling the handle out after it has locked to ensure the network cabinet is secured.

  Yes

  No

  N/A

• Is the patch panel layout printed, laminated, and taped to the server rack door?

  Yes

  No

  N/A

• Are all patch cords from patch panel to switches labeled?

  Yes

  No

  N/A

• Have you tested and confirmed that the emergency analog phone line is working?

  Yes

  No

  N/A

• Are the rack's side doors correctly installed and secured?

  Yes

  No

  N/A

• Is the rack clean and free of dust?

  Yes

  No

  N/A

• Are all data cables running into the network cabinet, coming in from the top of the rack?

  Yes

  No

  N/A

• Is there any remaining/spare IT equipment? If so, please document and provide a photo.

  Yes

  No

  N/A

• Can you confirm there is no spare equipment apart from ANF IT equipment in the server room?

  Yes

  No

  N/A

• Are the audio/video data connections working?

  Yes

  No

  N/A

• Is the server room free from all cardboard and flammable materials?

  Yes

  No

  N/A

• Can you confirm that the front and back doors on the server rack close and lock properly?

  Yes

  No

  N/A

• Are the audio/video data jacks wall mounted as wall jacks near the audio/video equipment?

  Yes

  No

  N/A

• For Installers: Have you tested PPOE for ADSL?

  Yes

  No

  N/A

• Provide photographs of all installed equipment.

  Media

• Additional Notes

Remarks: Please use this section for any remarks and or notes.

• Audit Summary

• Sign Off

  Sign