DLG Customer Experience Survey

• Conducted on

  Date

• Prepared by

• Face to face detailed customer experience survey. Carried out between site lead and building user face to face. Those surveyed are a mixture of those building users willing to complete this post the transactional survey and engagement on the floors to generate a pool of surveys of about 4-5 per month

Opening questions

• DIR number

• Name

• Location

• Date and time

  Date

• Do you work in the building you logged a task for?

Survey questions

• How would you rate your first impression as you approach the building?

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• Comments

• How would you rate the welcome you received from our guest services/front of house team?

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• Comments

• How effectively did they respond and deal with your needs/requirements?

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• Comments

• How welcoming did you find the front of house/reception environment?

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• Comments

• Overall, how would you rate the Property Team you deal with daily?

• Cleaners

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• Guest services/front of house/concierge

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• Workplace/Guest Services Manager/Property Managers

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• Engineers

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• Comments

• Overall, how comfortable do you find your office or working environment?

• Temperature

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• Lighting

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• General cleanliness

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• Toilet facilities

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• Food and drink offering

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• Safe and secure environment

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• Comments

• In your working environment, are you able to effectively recycle waste?

  Yes

  No

  N/A

• Comments

• As a Property team, tell us one thing we could do to improve your experience?

• As a Property team, tell us one thing you think we already do well?

• Actions agreed

• Person completing survey

  Sign