Title Page

  • Conducted on

  • Prepared by

  • Transactional survey carried out on the phone between site lead and building user who logged a task with the service desk. 8 of these to be completed each month

Opening questions

  • DIR number

  • Name

  • Location

  • Job title

  • Date and time

  • Do you work in the building you logged a task for?

Survey questions - scored between 1 (very poor) through to 10 (great)

  • How satisfied were you that the Helpdesk operator was polite, friendly and willing to help?

  • Comments

  • How satisfied were you that they could fully understand your problem?

  • Comments

  • How satisfied were you that the engineer was polite, friendly and willing to help?

  • Comments

  • How satisfied were you with the updates we gave you about how the job was coming along?

  • Comments

  • Then thinking about the time it took to complete your request overall - how would you score us for this?

  • Comments

  • Finally, considering your whole experience, how likely would you be to recommend Property Services, based on the service you received from start to finish?

  • Comments

  • Would you be willing to complete a face to face survey?

  • Person completing the survey

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