DLG Transactional Customer Experience Survey

• Conducted on

  Date

• Prepared by

• Transactional survey carried out on the phone between site lead and building user who logged a task with the service desk. 8 of these to be completed each month

Opening questions

• DIR number

• Name

• Location

• Job title

• Date and time

  Date

• Do you work in the building you logged a task for?

Survey questions - scored between 1 (very poor) through to 10 (great)

• How satisfied were you that the Helpdesk operator was polite, friendly and willing to help?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
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  • 5
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  • 9
  • 10

• Comments

• How satisfied were you that they could fully understand your problem?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
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  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Comments

• How satisfied were you that the engineer was polite, friendly and willing to help?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
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  • 5
  • 6
  • 7
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  • 10

• Comments

• How satisfied were you with the updates we gave you about how the job was coming along?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
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  • 10

• Comments

• Then thinking about the time it took to complete your request overall - how would you score us for this?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
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  • 10

• Comments

• Finally, considering your whole experience, how likely would you be to recommend Property Services, based on the service you received from start to finish?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
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  • 10

• Comments

• Would you be willing to complete a face to face survey?

  Yes

  No

  N/A

• Person completing the survey

  Sign