Information
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Name and tech Id
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Business contact number
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Vehicle reg
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Tax expiry date
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Conducted on
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Location
Engineer checks
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All team numbers in phone
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901 list setup and checked working
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Can they order stock from MFT
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Is the engineer receiving emails from manager? If no please advise new email address.
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New email
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Does engineer have correct uniform?ie is it sky branded and clean
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What uniform does he require? If needed please order.
Topics for discussion
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Talk about safety is the main priority for the engineer.
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Health and safety escalation. Ensure all areas are covered and understood.
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Talk about drive safe and how important it is to get homesafe as well as thinking of the costs.
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NPS ensure engineer is aware he needs to promote text or email is coming in next 48 hours to customer. Ask them to take time to fill in as it's for their development. More responses they get the better
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Ensure engineer is aware of morning and evening calls to team cover. Explain 20 mins before finish rings in and may be sent elsewhere to support.
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Explain bonus scheme to engineer and ensure he fully understands.
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MFT compliance,box scanning and like for like. Importance of returning faulty boxes ASAP
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Cancelations are reported to TM before cancelling, jobs parked for SEs to check.
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Write down job number, name and contact number the night before and check in morning in case of overnight cancelation. Chase up customer and be more flexible. Rebook job where needed.
AOB
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Any other areas or issues that have been spoken about.i.e. onsite coaching given TM to follow up on return.
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Any other areas or issues that have been spoken about. TM to follow up on return.
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