Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Great Guest Service
Descriptions
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Portobello Mushroom Buttery Jack<br>Our Juicy, quarter pound, signature beef patty topped with melted garlic herb butter, portobello mushrooms, buttery grilled onions, and natural Swiss cheese, finished with a creamy peppercorn mayo and served on our toasted signature bun.
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The New Steak and Egg Croissant<br>The new Steak and Egg Croissant combines flame-grilled steak with a freshly prepared hand-cracked egg and pepper jack cheese, served on a warm, buttery croissant with creamy Sriracha sauce.
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Spicy Nacho Chicken Sandwich<br>Spicy crispy chicken fillet topped with onion rings, all covered in nacho cheese sauce with jalapeños on our toasted sourdough bread.
Overall Guest Experience
POP
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POP- is all POP correct? (Refer to matrix and menu board layout)
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Menu Bords- Are all menu boards presentable? Numbers down and straight, plastic clean and all black dividers and seam strips straight and in correct places?
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Pricing- are all prices correct?
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Pictures of POP and Menu Boards.
Knowledge Check
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New Portobello Mushroom Buttery Jack <br>Can you describe the Portobello Mushroom Buttery Jack?<br>What kind of Packaging is used on Buttery Burgers? Dine in? Dine out?<br>What makes Buttery Jack Burgers different from other burgers?
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Steak and Egg Croissant<br>What is new about this Sandwich?<br>What sauce comes on this sandwich?<br>
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Spicy Nacho Chicken Sandwich<br>Can you describe the sandwich?<br>Which ingredients give the sandwich a spicy flavor?<br>
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Red Onion Deletion<br>How should you respond if a guest asks about red onions no longer being on salads?<br>Where should chicken be placed on the salads?
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Bacon<br>What are the new bacon cooking procedures?
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Training<br>Who trained you?<br>How long was your training?<br>Did you get what you needed to feel comfortable with this new product?
Food integrity and Quality
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Bun is sauced edge-to-edge with peppercorn mayo?<br>Onions are properly grilled?
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Picture of product
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Croissants are being toasted correctly?
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Picture of product
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Onion rings labeled for a 2 hour hold time or cooked to order?<br>Cheese sauce melted, covering the onion rings and spicy chicken fillet?
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Picture of product
Food Prep, Storage, and Equipment
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Portobello Mushroom Buttery Jack<br>Mushrooms are being defrosted for a minimum of 24 hours?<br>Mushrooms are being drained using a strainer?<br>Mushroom set-up has varied sizes of mushrooms?
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Steak and Egg Croissant<br>Steak is being properly portioned?<br>Correct microwave button is being used for set-up?
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Spicy Nacho Chicken<br>Fryers are skimmed for debris every 15 minutes or as needed?<br>
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Bacon<br>Bacon is labeled and held with in a 8 hour time.
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Batch toaster paddles are clean and free of black carbon build up?
Kitchen Knowledge Check
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Portobello Mushroom Buttery Jack<br>What steps are important to ensure great mushroom quality?<br>What are the ingredients of this burger?<br>How do you properly grill onions?
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Steak and Egg Croissant<br>What does a well toasted croissant look like?<br>What is the steak portion sized for the set-up?<br>How is the product packaged? Carry out? Dine in?
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Spicy Nacho Chicken Sandwich<br>What steps are important for great onion ring quality?<br>What ingredients are on this sandwich?<br>
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Bacon<br>What is the bacon hold time?<br>How many sheets of bacon can be grilled per lane?<br>How do you determine how much bacon to make?
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