Fiji Airways Check-in Inspection

• Flight Number

• Date

  Date

• ATD

  Date
• Station
  Address

• Handler

• Inspection Conducted By:

• Inspection Date

  Date

Preparation for check-in

• Was the flight pre-edited to accommodate pre-seating requirements.

  Yes

  No

  N/A

• Was pre-flight briefing conducted to covering special requirements / VIP / PRM / Deportees and the Bula Spirit?

  Yes

  No

  N/A

• Were the counters set-up prior to check-in for the flight and adequately resourced (manpower & stationery)

  Yes

  No

  N/A

• Do agents have access to current edition of Fiji Airways Manuals?(e.g. FJ GOM, FJ DGR)

  Yes

  No

  N/A

Check-in

• Did check-in for the flight commence on time?

  Yes

  No

  N/A

• Are the queue times managed effectively during check-in? - Economy Class: max 20 min - Business Class: max 10 min

  Yes

  No

  N/A

• Are check-in agent (s) carrying out check-in function in a systematic manner?

  Yes

  No

  N/A

• If check-in is done haphazardly then there is a greater likelihood of errors. If there is any indication of this, then interview the staff with the view to understand if he/she needs training. If more than one staff is inconsistent, then check trainers competency and training program.

• Is passport to person and passport to ticket verification done by check-in agents

  Yes

  No

  N/A

• Are FJ baggage security questions being asked to guests?

  Yes

  No

  N/A

• Are staff asking guest to declare any DG items by means of showing DG posters before accepting bags (checked/cabin) for carriage.

  Yes

  No

  N/A

• Are old baggage destination tags removed and appropriate (destination, heavy, fragile, limited release) tags applied.

  Yes

  No

  N/A

• Are guest informed on LAGs, and importance of removing important documents, jewelry and medication from check-in baggage

  Yes

  No

  N/A

• Are agents weighing ALL the cabin bags to assess that is within the allowable weight (7kg) and dimensions?

  Yes

  No

  N/A

• Are all compliant HB tagged at the end of the check in process?

  Yes

  No

  N/A

• Do ground agents re-confirm details to customers at the end of their check-in transaction?

  Yes

  No

  N/A

• Did check-in for the flight close on time?

  Yes

  No

  N/A