Title Page
-
Conducted on
-
Prepared by
-
Location
Check in
-
How are you feeling today?
-
Do you know what your targets are today?
-
Coaching given
-
Where would you find this information?
-
Do you know why we have targets in place?
-
Coaching given
-
What do you need from us?
Key compliance
-
Has the correct hand washing procedure been followed?
-
Coaching given
-
Does the TM understand what the EPCS/QPM is for?
-
Coaching given
-
Does the TM know what to look for in respect to signs of pest activity?
-
Coaching given
-
Is the lobby free from slip/trip hazards?
-
Coaching given
-
Are all sides in time in the hot drawers?
-
Coaching given
Execution
-
Does the TM know why we are not selling the vegan burger?
-
Coaching given
-
Does the TM know the closest restaurant that does sell the vegan burger?
-
Coaching given
Ops
-
Does the TM know how to deal with an allergen request?
-
Coaching given
-
Does the TM know the importance of providing dips with meals accompanied with them?
-
Coaching given
-
Is the cashier utilising the upgrade report on the till?
-
Coaching given
-
Is the TM using Stop Check and Go?
-
Coaching given
-
Is the TM packing delivery orders correctly, including fries clam and sticker?
-
Coaching given
Guest
-
Are the guest toilets cleaned and stocked to standard?
-
Coaching given
-
Is the TM aware of the vegan symbols on the till and kiosks and are they able to assist guest with vegan issues?
-
Coaching given
-
Is the lobby cleaned to standard?
-
Coaching given
-
Is the TM aware of the value promotions for this window to inform guests?
-
Coaching given
Closing
-
How do you feel?
-
What went well?
-
What do you need from us?
Sign off
-
Manager name
-
Signature
-
Team member name
-
Signature
