Smoking Barrels Atelier
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Conducted on
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Frontliner Name
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Prepared by
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Location
Assessment Point
Personality
Approachability
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Always looks friendly and easy to talk to
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Acts naturally and sincerely in every situation
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Feels comfortable being yourself in any situation
Attitude & Enthusiasm
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Ability to behave throughout the shift
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Brings good energy that lifts up both coworkers and customers
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Willingness to assist without being asked
Proactiveness
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Prepares and organizes before start shift
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Acknowledge issues during service and fixes them right away
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Seeks personal growth and team improvement
- Advising
- Owning
- Learning
- N/A
Politeness & Respect
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Speak politely to both teammates and customers
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Treats everyone with genuine respect in every interaction
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Ability to stay professional and holds yourself to a standard
Cleanliness
Personal Hygiene
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Ensures hands, hair, and nails are clean
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Keeps a fresh and pleasant personal scent
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Maintains overall tidiness and well-groomed
Uniform & Appearence
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Wears a clean, well-ironed uniform
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Ensures no stains or wrinkles on uniform
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Keeps accessories simple and neat
Workstation & Area
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Regularly cleans and organizes the workstation
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Ensures table are free of spills and mess
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Keeps the service area neat during the whole shift
Grooming
Dress Code Adherence
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Wears the correct uniform as required
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Completes the uniform with all required accessories
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Makes sure the uniform looks clean and professional
Hair & Make up
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Keep hair neatly styled or tied black
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Uses simple and professional make up
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Follow the company's grooming standard
Overall Neatness
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Shoes are always clean and polished
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Avoids wearing too many or distracting accessories
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Present a clean well-groomed appearance overall
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Re-groom after break
Hospitality
Warm Greeting & Welcoming
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Greets customer promptly upon arrival
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Talks to customers with a friendly and positive tone
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Initiates light conversation to make customer feels comfortable
Attentiveness
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Regularly check throughout the service
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Notice when guests need something, even without them asking
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Quickly made an action and helps out as soon as needed
Empathy & Courtesy
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Listens and acknowledge what customer want
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Handles complaints with concern with understanding
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Stay clear and focus, even in high traffic or though situations
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Acknowledge regular and new customer equally
Personalized Service
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Offers tailored recommendation based on customer preference
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Remembers regular customer name & order
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Adjusts service style to suit individual customer needs
Service Sequence
Knowledge of Process
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Understands every step from greeting to sent off
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Can follow procedures without needing reminders
Consistency in Execution
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Always follows the service steps properly
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Ensure no steps are missed during service
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Delivers a uniform experience for every table
Timeliness & Cooridnation
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Serves customer promptly and efficiency
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Minimizes guest waiting times effectively
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Ability to works well with teammates to keep things smooth
Adaptability
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Adjusts service when it gets busy
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Handles unexpected changes without confusion
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Maintains composure while adapting process
Communication & Teamwork
Clear & Effective Communication
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Passes orders and info clearly to the team
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Talks in a polite and professional way
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Ensures customer understand what's being said
Team Cooperation
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Willingness to helps out team when needed
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Shares important information with the team right away
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Works collaboratively to maintain service quality
Responsiveness
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Quickly answers customer questions and requests
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Follows up with customer to ensure their satisfaction
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Responds fast when there's a service issue
Conflict Resolutions
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Manages misunderstanding with a calm approach
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Seeks supervisory assistance when needed
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Communicates solutions effectively to resolve conflicts
Product Knowledge
Product Familiarity
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Acknowledge ingredients and preparation methods
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Can explain product confidently
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Ability to share the right into about allergens, substitutions, and flavors
Product Presentation
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Acknowledge how every product should look when served
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Make sure product faces customer in the right position
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Ability to placed each item correctly on the table
Final Check
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Always checks plating and drink presentation before serving
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Double checks orders before bringing them to the customers
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Ability to recognized issue and reject the product
Promotion & Specials
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Acknowledge on special menu items
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Ability to clearly explains promotions to customers
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Highlights seasonal or unique offering
Upselling Ability
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Suggest item effectively
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Encourages upgrades spending in a natural, non-pushy manner
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Demonstrates excitement about menu items without overdoing it
Efficiency & Problem-solving
Timeliness & Multitasking
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Processes orders quickly even during high traffic
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Manages multiple tables without getting overwhelmed
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Prioritizes tasks efficiently to keep the flow running smoothly
Problem Resolution
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Fixes order mistakes quickly and correctly
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Solves customer complaints in a smart and calm approach
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Ability to finds solutions fast when complaints come up
Initiative
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Identifies potential issues before they escalate
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Suggest ways to improve service
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Adjust tasks quickly when things don't go as planned
