Full Visit Report

• Site conducted

  Select

• Conducted on

  Date
• Location
  Address

• Car Park Clear

  Good

  Fair

  Poor

  N/A

• General Impression of the Site

  Good

  Fair

  Poor

  N/A

• Flags Displayed & General Condition

  Good

  Fair

  Poor

  N/A

• Showroom Entrance & Presentation

  Good

  Fair

  Poor

  N/A

• Customer Waiting Area

  Good

  Fair

  Poor

  N/A

• Customer Facilities & Toilet Inspection Rota

  Good

  Fair

  Poor

  N/A

undefined

• New Car Order Take versus Objective

  Good

  Fair

  Poor

  N/A

• New Car Renewal System Checked and Key Actions Taken

  Good

  Fair

  Poor

  N/A

• Customer Satisfaction Score v Benchmark

  Good

  Fair

  Poor

  N/A

• Latest New Car Lists Displayed

  Yes

  No

  N/A

• Core Models on Display

  Yes

  No

  N/A

• New Cars Dressed as Required (Finance Quotes/Emission Labels/Was, Now Save etc)

  Good

  Fair

  Poor

  N/A

• New Car Demonstrators Clean, Free from Damage and Fuelled, (Sign written where Applicable)

  Yes

  No

  N/A

• Accessories Fitted where required

  Yes

  No

  N/A

• Manufacturer Training Compliant

  Yes

  No

  N/A

• Manufacturer Standards Met

  Good

  Fair

  Poor

  N/A

• All Staff Motability Accredited

  Yes

  No

  N/A

• Evidence of Daily Deal sheet being used.

  Yes

  No

  N/A

• Confirmed Orders and Profit Checked via DOC Report

  Yes

  No

  N/A

• Daily Activity Checked - Missed Tasks, Follow Up's and Enquiry Management

  Good

  Fair

  Poor

  N/A

• CitNOW Usage by Sales Advisor

  Good

  Fair

  Poor

  N/A

• Add On-Sales v Benchmarks

  Good

  Fair

  Poor

  N/A

• Used Car Order Take versus Objective

  Good

  Fair

  Poor

  N/A

• Santander Gateway Leads Actioned

  Yes

  No

  N/A

• Customer Satisfaction Score (if applicable)

  Good

  Fair

  Poor

  N/A

• Used Car Stock List Printed Daily & Actions Taken Where Applicable

  Yes

  No

  N/A

• Random mileage Check Carried Out

  Yes

  No

  N/A

• Auto Trader Portal Checked and Reviewed

  Yes

  No

  N/A

• Used car Stock Lists Checked

  Yes

  No

  N/A

• Overage Car List on Keyboard etc

  Yes

  No

  N/A

• Dedicated Overage Area

  Yes

  No

  N/A

• All Vehicles clean, start and free from damage

  Good

  Fair

  Poor

  N/A

• POS of Sale Checked and is complaint

  Good

  Fair

  Poor

  N/A

• All Cars have rear badge and window sticker

  Yes

  No

  N/A

• Trade Box Utilised and Managed

  Yes

  No

  N/A

• Staff Rota - adequate coverage

  Yes

  No

  N/A

• Time Keeping Checked via Softworks

  Good

  Fair

  Poor

  N/A

• Full GHL Uniform Inc. Name Badge

  Good

  Fair

  Poor

  N/A

• Correct Staffing Levels versus Staff Tree

  Yes

  No

  N/A