GAP Behaviours

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Conversion - Have you seen great Customer shop floor behaviours that ensure we get to every customer?

  Yes

  No

  N/A

• Conversion - How would you rate the enthusiasm and effort displayed to customers today?

  Strong

  Good

  Challenge

• GSR - Have you seen great Geek Squad behaviours that ensure we treat every customer fairly?

  Yes

  No

  N/A

• GSR - How would you rate the enthusiasm and effort displayed to customers today?

  Strong

  Good

  Challenge

• TSR - Have you seen great Telco interaction that ensures we treat every customer fairly?

  Yes

  No

  N/A

• TSR - How would you rate the enthusiasm and effort displayed to customers today?

  Strong

  Good

  Challenge

• ASR - Have you seen great Accessory recommendations that ensure we treat every customer fairly?

  Yes

  No

  N/A

• ASR - How would you rate the enthusiasm and effort displayed to customers today?

  Strong

  Good

  Challenge

Comments/Next Steps:

• Colleague Signature

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