Checklist
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Property Details
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Conducted on
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Guest Experience & Quality Manager
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Location
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Attend the SOM and HODs daily briefing and get updated on Site daily Operation.
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Check previous Day End Reports -FO, HK, Maintenance, Guest Complaints, Missing & Damaged item reports, Incident Report if any.
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Visited the property based on the propriety priority points if any / if not, visiting the property according to the management roaster.
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Conducting a property inspection tour of the entire facility for appearance, safety, staffing, security, and maintenance; GE49 Checklist.
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Attended the FO department briefing and highlighting the audit check list points.
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Attended the Housekeeping department briefing and highlighting the audit check list points.<br>
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Attended the the Laundry department briefing and highlighting the audit check list points.
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Interacting with guests throughout the property to obtain feedback on quality of our service and preparing a report.
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Monitoring the Hotelogix open Tickets?
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Ensure all guest complaints are resolved efficiently in a timely manner without escalation to the higher management. Alert SOM if there is a major issue that needs their involvement.
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Following up with all the cases of guest complaints and ensuring that the corrective measures are taken and implemented.
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Have a mid-day briefing with SOM and HODs to ensure that the workflow in all properties goes well.
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Monitoring the priority points for the other properties and visit them if needed.
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Engage closely with line staff and ask for their operational challenges.
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Ensure that all storages (Lost & found, luggage) log books are updated and there is no discrepancies.
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Sending the daily report to the CDOO, SOM and HODs.
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Knowledge check for team members
