Geek Squad Manager Sales Support

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Date of Visit

• Select date

  Date

• Name of Trainer

Current Level Of Geek Squad Focus

• manager aware of WTD and last weeks geek squad result?

  Yes

  No

  N/A

• Manager able to offer geek squad through using structured pitch, relating to product benefits, covering objections and introduce trade-ins?

  Yes

  No

  N/A

• Evidence of geek squad tracking in store at consultant and store level?<br>

  Yes

  No

  N/A

• Team aware of individual and store results?

  Yes

  No

  N/A

• Evidence of geek squad based reviews with clear outputs available?

  Yes

  No

  N/A

• Clear plan in store to improve geek squad results?

  Yes

  No

  N/A

Training

• manager taken through role play, role play discussed and understood?

  Yes

  No

  N/A

• Consultant shown how to handle all main objections?

  Yes

  No

  N/A

• Manager taken through 4 box selling model / structured pitch. Manager clear must follow this model?

  Yes

  No

  N/A

• Manager taken through insurance benefits and features?

  Yes

  No

  N/A

• Manager taken through app benefits and features?

  Yes

  No

  N/A

• Manager taken through repairs benefits and features?

  Yes

  No

  N/A

• Manager taken through tech support benefits and features?

  Yes

  No

  N/A

• Manager taken through chargeable geek squad features?

  Yes

  No

  N/A

• Manager taken through observations support sheet and understood?

  Yes

  No

  N/A

• Manager taken through review document?

  Yes

  No

  N/A

• Manager taken through how to ensure FCA complaint?

  Yes

  No

  N/A

Any additional concerns for this store ?

Next Steps / Actions

• Manager fully understands all training, clear on expectations, how to succeed and where to turn for support?

  Yes

  No

  N/A

• Next steps for manager and agreed changes.

• Team members to be trained and date to be trained fully by.

• Additional media

  Media

• Consultant

  Sign

• Trainer

  Sign