Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Previous audit info

  • Are there action points from previous audits

Customer service

  • Have all current groups had pre arrival phone calls

  • Nominal information available for all groups on centre

  • Agreed objectives available to contact staff

  • Groups liaised with daily and info followed up on

  • Standard of accommodation and surrounding areas to an acceptable level

  • Are staff and seniors kept up to speed on guest feedback

  • Are staff and seniors presentable

  • Notice boards up to date and presented well

  • Sickbay tidy

Health & safety

  • Date of last activity WPSS

  • Findings from last WPSS

  • Date of GC WPSS

  • Findings from WPSS

  • Last near miss or serious incident

  • What has been the follow up of this incident

  • Question staff on procedures (ie GAP SAP)

  • FAAW assessment up to date

  • Log book signed, up to date and quality of entries acceptable

  • Regular fire drills being carried out fire log up to date

Management

  • Department objectives upto date and displayed

  • Office tidy

  • STAR file check ( 3 against sessions observed) reviews, sign offs up to date and correct

  • Findings from STAR file audit

  • Standard of observations seen in STAR files ( are seniors completing them properly

  • Standard of reviews

  • Have all qualifications been uploaded to snowdrop

  • Swimming pool paperwork up to date

  • Pool checks complete including daily, weekly & monthly checks

  • Senior meetings held recorded and links to objectives and current themes

  • Planning for up coming groups

  • An understanding of where we need to train ( against qual establishment)

  • 3 month session cut off being complied with

Staff observation

  • Activity 1 observation

  • Activity 2 observation

  • Activity 3 observation

  • Group leader 1 observation

  • Group leader 2 observation

  • Guest feedback from sessions observed

  • Session delivery checked against operating procedures

Stores/ equipment

  • Kit on session correct ( check FA kit, hypo barrels etc)

  • Base presentation and security

  • Static first aid kits stacked

  • Quad log check up to date

  • Stores paperwork upto date ( base and kit checks)

  • Clear procedure for retiring kit & putting equipment back onto session

  • Secure stores for certain equipment ( fuel, rifles pellets, arrows etc)

Action points from this audit

  • General comments

  • Action points from this audit

  • Action points

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