GT's Operations Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SECTION 1 - CASH & SECURITY

• Office kept locked unless witnessed whilst receiving a delivery.

  Yes

  No

  N/A

• Door locked upon arrival. Unless FoH present and audit carried out prior to opening.

  Yes

  No

  N/A

• Up to date Keyholders list in place?

  Yes

  No

  N/A

• Alarm codes individually issued and recorded?

  Yes

  No

  N/A

• Safe drops regularly performed, logged accordingly and witnessed

  yes

  no

  minor errors

• Review controls over till keys and supervisor cards

  Yes

  No

  N/A

• Individual clerk codes or fobs issued and in use

  Yes

  No

  N/A

• Cash up sheet filled in correctly

  Yes

  No

  N/A

• X-read/end of session read

  Yes

  No

  N/A

• Verify cash box and float monies; including accurate recording of

  within £1.00

  more than £10 out first red alert

  Between £1 & £10 out

  more than £10 out second red

  more than £10 out more than 2 reds

• Confirm cash box float kept locked in the office at all times

  Yes

  No first red

  No second red

  no multiple red

• No unauthorised data stored on restaurant PC

  Yes

  No

  N/A

Business Sheets

• Petty Cash declared correctly, VAT claimed where applicable

  yes

  no

  minor errors

• All Petty Cash food & drink purchases entered on Goods Received Report

  yes

  no

  minor errors

• Refunds signed and explained and stored with manual comps

  Yes

  No

  N/A

• All complaints are comped not refunded.

  Yes

  No

  N/A

• GBK discounts processed correctly (incl Loyalty, student, E vouchers, mobile discounts, and any discount processed through the till).

  Yes

  No

  N/A

• GBK Gift Vouchers processed and declared correctly

  Yes

  No

  N/A

• Complimentaries signed, declared and explained, and attched to print out of comp sheet. Manager signed as checked.

  Yes

  No first red

  No second red

  no multiple red

• Declared cash bankings agree to pay-in slips

  Yes

  No

  N/A

• Declared credit card totals match PDQ banking reports

  Yes

  No

  N/A

• Manual credit card machine and vouchers

  Yes

  No

  N/A

• Staff Discounts processed correctly

  yes

  no

  minor errors

• End of Day Report run before next days trade

  yes

  no

  minor errors

Stock & Purchasing

• Invoices checked, stamped and signed

  Yes

  No

  N/A

• Invoices entered correctly on Stocklink

  yes

  no

  minor errors

• Stock Returns entered for all suppliers on the day

  Yes

  No

  N/A

• Wastage with guidelines

  Yes

  No

  N/A

• Staff Food within guidelines

  Yes

  No

  N/A

• Check variances on 10 key products over 4 week period (see separate sheet)

  Yes

  No

  N/A

• Stock Check carried out on key lines

  All Correct

  Minor Variances

  Large Variances first red

  Large Variances second red

  Large Variances multiple red

• Staff Food receipts held for 6 weeks, showing staff name and signed by MoD

  yes

  no

  minor errors

• Wastage entered onto computer daily

  Yes

  No

  N/A

HR and Payroll

• Staff Files Up to Date for every employee

  Yes

  No first red

  No second red

  no multiple red

• Training Records

  Yes

  No first red

  No second red

  no multiple red

• Trial Induction procedures being followed<br>

  Yes

  No

  N/A

• Rota marked as 'Complete'

  Yes

  No

  N/A

• Rota matches Fourth

  Yes

  No

  N/A

• Clock in / Clock out

  yes

  no

  minor errors

Legal & Comms

• Temperature checks fully completed as per Food Safety Manual and retained for 6 months

  Yes

  No first red

  No second red

  no multiple red

• Cleaning rosters up to date, fully completed and retained for 6 months

  Yes

  No

  N/A

• Period checklist up to date and fully completed

  Yes

  No

  N/A

• All BOH staff can explain the 4 hour rule

  Yes

  No first red

  No second red

  no multiple red

• Fire extinguishers in correct location, clean, service records up to date

  Yes

  No

  N/A

• Fire blankets in correct location, clean, service records up to date

  Yes

  No

  N/A

• Fire points labeled, details filled in

  Yes

  No

  N/A

• Fire exits clear

  Yes

  No

  N/A

• Fire Log Book up to date (weekly alarm test)

  Yes

  No first red

  No second red

  no multiple red

• Fire drill procedures up to date (recorded every 3 months)

  Yes

  No first red

  No second red

  no multiple red

• Emergency lighting monthly checks recorded and up to date

  Yes

  No

  N/A

• Health and safety Manual in office and staff know where it is

  Yes

  No

  N/A

• Food Safety Manual in office and all staff know where it is

  Yes

  No

  N/A

• Food Safety arranged for Management and BoH staff within 3 months of starting work

  Yes

  No

  N/A

• Health and Safety Policy statement displayed, in date

  Yes

  No

  N/A

• Food Safety Policy statement displayed, in date

  Yes

  No

  N/A

• Fire Safety Policy statement displayed, in date

  Yes

  No

  N/A

• Smoke Free Policy statement displayed, in date

  Yes

  No

  N/A

• Allergy Policy displayed, in date

  Yes

  No

  N/A

• The latest Bun displayed

  Yes

  No

  N/A

• Access Statement on notice board or in EHO file - up to date

  Yes

  No

  N/A

• Notice of Delegated Responsibility on display, details correct

  Yes

  No

  N/A

• Authorisation to sell lists all foh.)<br>

  Yes

  No

  N/A

• Accident Forms in use, filled in correctly, copy sent to HO<br>

  Yes

  No

  N/A

• Valid Employers Liability Insurance displayed, in date<br>

  Yes

  No

  N/A

• Slips/Trips and Falls Poster Displayed<br>

  Yes

  No

  N/A

• Health and Safety Poster displayed with correct information<br>

  Yes

  No

  N/A

• Fitness for Work Poster Displayed<br>

  Yes

  No

  N/A

• Fire action plan displayed<br>

  Yes

  No

  N/A

Exterior of the restaurant

• A-Board on display, clean and in good condition, correct message displayed<br>

  yes

  no

  minor errors

• Menu box clean, fully working, correct menus displayed<br>

  yes

  no

  minor errors

• Signage working, clean and in good condition<br>

  Yes

  No

  N/A

• Awnings and Windbreaks clean and in good condition<br>

  yes

  no

  minor errors

• Outside walls, doors and windows clean<br>

  yes

  no

  minor errors

• Floor swept and clean<br>

  Yes

  No

  N/A

• Outdoor furniture, in good condition, and tables dressed.<br>

  Yes

  No

  N/A

Interior of the restaurant

• Entry mat hoovered, clean and in good condition,<br>

  yes

  no

  minor errors

• All floors clean, including corners<br>

  yes

  no

  minor errors

• HVAC in good working order, vents clean, correct temperature set<br>

  yes

  no

  minor errors

• All lighting working- set correctly for time of day<br>

  yes

  no

  minor errors

• Music at appropriate volume<br>

  yes

  no

  minor errors

• Walls clean<br>

  yes

  no

  minor errors

• Staircases clean, banisters polished, grip plates debris free

  yes

  no

  minor errors

• Tables level and stable, legs clean<br>

  yes

  no

  minor errors

• Tables free of chewing gum<br>

  yes

  no

  minor errors

• High chairs clean, neatly stacked, all have safety straps<br>

  yes

  no

  minor errors

• Ketchup bottles clean, full, on every table<br>

  yes

  no

  minor errors

• Interior doors clean (glass, kick plates, handles)<br>

  yes

  no

  minor errors

• Shelves clean, dust free<br>

  yes

  no

  minor errors

• Restaurant cob web free<br>

  yes

  no

  minor errors

• Menus clean, in good condition and Take Away Menu's available<br>

  yes

  no

  minor errors

• Pin board display to GBK standard<br>

  yes

  no

  minor errors

• Condiment station set up to GBK standard<br>

  yes

  no

  minor errors

• Table set up to GBK standard<br>

  yes

  no

  minor errors

Bar area

• No chemicals on view of customers<br>

  yes

  no

  minor errors

• Fridges and Freezers clean (seals, inside, behind, underneath, doors)<br>

  yes

  no

  minor errors

• Milkshake machines clean<br>

  yes

  no

  minor errors

• Coffee machine and Hopper clean (top, steam arm, grinder)<br>

  yes

  no

  minor errors

• Glasswasher clean (seals, inside, door, behind), and racks in good condition<br>

  Yes

  No

  N/A

• Bins and bin area clean (inside, underneath and behind)<br>

  Yes

  No

  N/A

• Shelves dust free, fully stocked, well presented with labels facing outwards<br>

  yes

  no

  minor errors

• Bar set up to GBK Standard<br>

  Yes

  No

  N/A

• Juicer clean, in good condition and working order<br>

  Yes

  No

  N/A

• All floors clean, including corners under firdges etc.<br>

  Yes

  No

  N/A

Toilets & staff area

• Toilet bowls clean<br>

  yes

  no

  minor errors

• Paper and soap refilled<br>

  yes

  no

  minor errors

• Air fresheners working<br>

  yes

  no

  minor errors

• Floor, walls and tiles clean (especially by urinals/under hand-dryers)<br>

  yes

  no

  minor errors

• Bins clean and polished, not full<br>

  yes

  no

  minor errors

• Mirrors, taps, sinks clean and streak free<br>

  yes

  no

  minor errors

• Ceiling vents clean<br>

  yes

  no

  minor errors

• Baby Changer clean, in good condition, with safety straps<br>

  yes

  no

  minor errors

• If toilet brushes present are clean and in good condition.<br>

  yes

  no

  minor errors

• Staff room kept clean and tidy, no outside clothing in other nearby areas<br>

  yes

  no

  minor errors

Fridges and Freezers

• All fridges clean - outside, seals, shelves, under, handles, filters, doors, behind<br>

  Yes

  No

  N/A

• All produce covered<br>

  Yes

  No

  N/A

• All produce within use by dates, and correctly labeled (all areas to be checked including mustard, mayo, milk and juices)<br>

  Yes

  No first red

  No second red

  no multiple red

• Fridges at correct temperature - unit set to 2 degrees Celsius, probe item<br>

  Yes

  No

  N/A

• W/I exterior clean - walls, door, door handle, good condition<br>

  Yes

  No

  N/A

• W/I interior clean - floors, walls, shelving, ceiling, light working<br>

  Yes

  No

  N/A

• W/I - all produce covered, no external packaging<br>

  Yes

  No

  N/A

• W/I - FIFO rule observed, stock rotated, fridge plan displayed and followed<br>

  Yes

  No

  N/A

• Freezers exterior clean - walls, door, door handle, in good condition<br>

  Yes

  No

  N/A

• Freezers interior clean, debris free<br>

  Yes

  No

  N/A

• Freezers - all produce covered, no external packaging<br>

  Yes

  No

  N/A

Grills, fryers and extraction

• Rods, cradles, bars, stones clean and installed correctly<br>

  yes

  no

  minor errors

• Grill trays clean<br>

  yes

  no

  minor errors

• Legs and wheels clean and in good condition<br>

  yes

  no

  minor errors

• Grill dividers available and/or in place<br>

  yes

  no

  minor errors

• Gas safety leash attached and in good condition<br>

  Yes

  No

  N/A

• Fryers cleaned, well maintained, working correctly, no damaged parts<br>

  yes

  no

  minor errors

• Extraction canopy clean - inside, outside<br>

  yes

  no

  minor errors

• Extraction filters clean<br>

  yes

  no

  minor errors

• Extraction lighting fully working<br>

  yes

  no

  minor errors

Equipment

• Onion slicer clean, in good condition, guard in place and in working order<br>

  Yes

  No

  N/A

• Tomato slicer clean, in good condition and in working order<br>

  Yes

  No

  N/A

• Magimix clean, in good condition and in working order<br>

  Yes

  No

  N/A

• Can openers - clean, in good condition and in working order<br>

  Yes

  No

  N/A

• Robo-Coupe clean, in good condition and in working order<br>

  Yes

  No

  N/A

Storage areas

• Store rooms organised, no food/drinks stored on floor<br>

  Yes

  No

  N/A

• FIFO rule in place, stock rotated correctly, nuts on bottom shelf<br>

  Yes

  No first red

  No second red

  no multiple red

• Stores clean - walls, floor, corners, shelving<br>

  yes

  no

  minor errors

Cleaning equipment

• Dishwasher clean- inside and outside, seals<br>

  Yes

  No

  N/A

• Mop heads, buckets and brooms clean - 3 colours in use<br>

  Yes

  No

  N/A

• Chemicals stored in correct containers as per Health & Safety.<br>

  Yes

  No

  N/A

• no unnecessary chemicals stored in kitchen or bar area.<br>

  Yes

  No

  N/A

• PPE (gloves, apron, goggles, mask) all available/in use<br>

  Yes

  No

  N/A

General

• Clutter free organised kitchen<br>

  Yes

  No

  N/A

• Drain plug in place<br>

  Yes

  No

  N/A

• All high level and low level shelving clean and organised<br>

  Yes

  No

  N/A

• All flooring clean and well maintained (no cracked / broken tiles)<br>

  Yes

  No

  N/A

• Fly Zapper working, clean and in good condition<br>

  Yes

  No

  N/A

• First Aid kit - in place, fully stocked, all items in date<br>

  Yes

  No

  N/A

• Colour coded chopping board posters displayed<br>

  Yes

  No

  N/A

• Staff using correct knives and chopping boards<br>

  Yes

  No

  N/A

• Staff dressed correctly, look presentable and wearing correct footwear (hats, aprons, hair nets no jewelry)<br>

  Yes

  No

  N/A

• Handwash sinks fully stocked and in use.<br>

  Yes

  No first red

  No second red

  no multiple red

• Construction Sauces, labled with time taken out, and containers filled appropriately according to business level.<br>

  Yes

  No

  N/A

• Burgers are being labelled with batch code and date from original packaging<br>

  Yes

  No

  N/A

• Wet floor signs available and in use<br>

  Yes

  No

  N/A

• Buns stored correctly<br>

  Yes

  No

  N/A

• No glass in the kitchen or food prep areas<br>

  Yes

  No

  N/A

• Correct Cook Chill process being followed<br>

  Yes

  No

  N/A

• Staff washing hands regularly and between jobs<br>

  Yes

  No

  N/A

Document Retention

• Cash up sheets - 6 months

  Yes

  No

  N/A

• Staff food sheets - 4 weeks

  Yes

  No

  N/A

• Wastage - 4 weeks

  Yes

  No

  N/A

• Old rosters - 6 months

  Yes

  No

  N/A

• Stock count sheets - 3 months

  Yes

  No

  N/A

• Comps and refunds - 6 months

  Yes

  No

  N/A

• Discounts

  Yes

  No

  N/A

EHO files

• Temperature Checks - 6 months

  Yes

  No

  N/A

• FOH Cleaning records - 6 months

  Yes

  No

  N/A

• BOH Cleaning records - 6 months

  Yes

  No

  N/A

• Manager Checklist - 6 months

  Yes

  No

  N/A

• Period Checklist - 6 months

  Yes

  No

  N/A

H&S Checks

• Train Assistant on HSM<br>

  Yes

  No

  N/A

• Train Supervisors on HSM<br>

  Yes

  No

  N/A

• Train Head Chef on HSM<br>

  Yes

  No

  N/A

• Site Specific Risk Assessments completed<br>

  Yes

  No

  N/A

• Site specific Risk Assessments signed off by Area Manager<br>

  Yes

  No

  N/A

• Staff taken through Risk Assessments<br>

  Yes

  No

  N/A

• Fire Risk Assessments (FRA) completed<br>

  Yes

  No

  N/A

• Staff trained on FRA<br>

  Yes

  No

  N/A

• Staff taken through fire training sheet<br>

  Yes

  No

  N/A

• Emergency procedures completed<br>

  Yes

  No

  N/A

• New Fire paperwork ready<br>

  Yes

  No

  N/A

• 1st Visual electrical check (completed)<br>

  Yes

  No

  N/A

• Any faulty equipment list sent to the Area Manager<br>

  Yes

  No

  N/A

• Ensure all kitchen staff completed safe use of fryer form<br>

  Yes

  No

  N/A