Internal Audit - Retail shops

• Week nr.

• Name of shop

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

A. Store environment

A.1 Parking

• Easy to find a parking space?

  Yes

  No

A.2 Entrance

• Security staff helps to arrange motorbike and open the door if available?

  Yes

  No

A.3 Outside condition

• Is the outside area clean and tidy?

  Yes

  No

A.4 Show window/front shop decoration

• Eye catching and right display? (FOM or event)

  Yes

  No

• Is the front glass area clean?

  Yes

  No

A.5 Inside condition

• How would you rate the inside condition of the shop?

  0

  1

  2

  3

  4

• Clean

• Tidy

• No uncomfortable smell (food,...)

• Is the temperature between 20 and 22 degrees Celsius?

  Yes

  No

B. Staff appearance

B.1 Uniform

• Do all staffs wear the right uniform? (dark color trouser, dark shoes, Dalat Hasfarm t-shirt or polo, apron for florist, name tags with FOM sticker)

  Yes

  No

• Do the Security staffs wear the right uniform? (security shirt, black trouser, black shoes)

  Yes

  No

B.2 Manners

• Do all staffs (incl. Security) show polite and right manners? (No smoking, no use of mobile phone, no private talk, no shouting inside or outside the shop).

  Yes

  No

C. Display/Shop decoration

C.1 General cleanness

• Are cut flower displays clean and tidy?

  0

  1

  2

  3

  4

• Are all vases and buckets clean?

  0

  1

  2

  3

  4

C.2 Product availability/Visual aspects

• Are buckets all fulfilled with cut flowers, and all podiums fulfilled with ARR?

  0

  1

  2

  3

  4

• Are some pot plants removed from their sleeve?

  Yes

  No

• Have all product groups a price tag?

  Yes

  No

D. Product Quality

D.1 Cut Flowers

• How would you rate the cut flowers quality?

  0

  1

  2

  3

  4

• Yellow leaves

• Fading flowers (too old on display)

• Broken stems

D.2 Pot Plants

• How would you rate the quality of the pot plants?

  0

  1

  2

  3

  4

• Yellow leaves

• Unrooted pots

• Fading pots (too long on display)

D.3 Arrangements

• How would you rate the quality of the Arrangements?

  0

  1

  2

  3

  4