ISO9001:2008 Stage 2

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Insert company logo

  Media

Scope

• Enter the scope:

Opening meeting

• List attendees of opening meeting with their roles:

• Are there any Health & Safety issues which might affect the audit?

  Yes

  No

  N/A

• Overview of the company

Review of previous audit findings

• Describe the findings and indicate if they have been addressed and in what way

Key themes

• Identify key themes

Quality Manual

• What version is the Quality Manual?

• Have amendments been correctly logged?

  Yes

  No

  N/A

QUALITY PROCEDURES

Control of Documents

• Control of Documents Procedure

  Yes

  No

  N/A

• How are documents controlled?

Control of Records

• Control of Records Procedure

  Yes

  No

  N/A

• How are records controlled?

• Are retention periods defined?

  Yes

  No

  N/A

Non-conformances, Corrective & Preventive Action

• Non-conformances - Describe the procedure

  Yes

  No

  N/A

• Give examples of records seen

• Corrective Actions - Describe the procedure

  Yes

  No

  N/A

• Identify records seen

• Preventive Actions - Describe the procedure

  Yes

  No

  N/A

• Identify records seen

Policies

• Does the quality policy include a commitment to quality from all staff?

  Yes

  No

  N/A

MANAGEMENT REVIEWS

• Insert any pics of minutes seen

  Media

• How are Management Reviews conducted?

• What is the frequency of the meetings?

  Weekly

  Monthly

  Quarterly

  Annually

• Date of last management review

  Date

RESOURCES

Human Resources

• Describe the training records seen

• insert screenshots of any records CHECK THAT THIS IS OK FIRST

  Media

• What appraisals were examined?

• What employment contracts were seen?

Infrastructure

• What computer systems are in use?

• Are there any company vehicles?

  Yes

  No

  N/A

• Describe the fleet.

• Is there an asset register?

  Yes

  No

  N/A

• Is there a business continuity plan?

  Yes

  No

  N/A

• Describe the plan

PRODUCT REALISATION

• Describe the processes, what records were seen to demonstrate compliance

• Insert screenshots or copies of documents providing evidence

  Media

Purchasing

• Describe the process for making purchases

• Insert any evidence of the purchasing process

  Media

Measurement, Monitoring and Improvements

Internal Audits

• Is there evidence that Internal Audits have been planned?

  Yes

  No

  N/A

• How are Internal Audits planned and carried out?

• Date of Internal Audit

  Date

Handling of complaints and non-conformances

• How are complaints addressed?

  Yes

  No

  N/A

• How are corrective & preventive actions determined?

Client Satisfaction

• How is client satisfaction measured?

• Is repeat business measured?

  Yes

  No

  N/A

• Are clients who are acquired via recommendation measured?

  Yes

  No

  N/A

LEGAL COMPLIANCE

• How is legal compliance assessed use

• add any evidence seen of updates on legal compliance

  Media

USE OF THE QUALITY MARK

• Is the quality mark used in accordance with the terms and conditions?

  Yes

  No

  N/A

SUMMARY

• Is certification recommended?

  Yes

  No

  N/A

CLOSING MEETING

• List attendees of closing meeting with their roles:

• We're there any issues raised regarding the findings?

  Yes

  No

  N/A

Major Nonconformances

• List major nonconformances

• ❌ I regret to inform you that on this occasion I am unable to recommend your certification

Minor nonconformances

• List minor nonconformances

Observations and Opportunities for Improvement

• I am pleased to be able to inform you that I will be able to recommend your certification.

• identify any opportunities for improvement

• Auditor's signature

  Sign