M&S DC KPI Monthly Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Section 1.0 - Previous Audits

• 1.1 - Has the previous audit been carried out?

  Compliant

  Non Compliant

  N/A

• 1.2 - Are there any outstanding actions from the last resort?

  No

  Yes

  N/A

Section 2.0 - Westway Services Reactive Attendances

• 2.1 - The number of orders (as a percentage) attended within the appropriate SLA?

  100%

  Less than 100%

  N/A

• 2.2 - The number of orders (as a percentage) that were rectified on the first attendance?

  100%

  Less than 100%

  N/A

• 2.3 - The number of recalls (as a percentage) of the total jobs attended?

  0%

  More than 0%

  N/A

• 2.4 - have any allocated jobs been rejected?

  No

  Yes

  N/A

Section 3.0- Helpdesk

• 3.1 - The total number of allocated orders (as a percentage) that have been chased by the Helpdesk?

  0%

  More than 0%

  N/A

• 3.2 - The total number of orders closed down (as a percentage) within the agreed time limits?

  100%

  Less than 100%

  N/A

Section 4.0 - Compliance

• 4.1 - Percentage of scheduled PPM tasks that were completed within the time frame?

  100%

  Less than 100%

  N/A

• 4.2 - Percentage of availability (during operational hours) of key assets?

  100%

  Less than 100%

  N/A

• 4.3 - Are all statutory certificates available?

  Compliant

  Non Compliant

  N/A

Section 5.0 - Health and Safety

• 5.1 - Have there been any recorded incidents or accidents?

  No

  Yes

  N/A

• 5.2 - Have there been any (RIDDOR) reportable incidents?<br>(Over 7 days not including the day of the incident/accident)

  No

  Yes

  N/A

Section 6.0 - Documentation

• 6.1 - Is the fire log book up to date and the log book readily available for inspection?

  Compliant

  Non Compliant

  N/A

• 6.2 - Is the legionella control log book up to date and the log book readily available for inspection?

  Compliant

  Non Compliant

  N/A

• 6.3 - Have RAMS been provided for tasks?

  Compliant

  Non Compliant

  N/A

• 6.4 - Have the required contractors been managed using the permits to works?

  Compliant

  Non Compliant

  N/A

Section 7.0 - Compliments and Complaints

• 7.1 - Have Westway Services received any compliments?

  No

  Yes

  N/A

• 7.2 - Have Westway Services received any complaints?

  No

  Yes

  N/A

Section 8.0 - Specialist Sub Contractors

• 8.1 - Have there been any failings from specialist contractors?

  No

  Yes

  N/A

• 8.2 - Have contractors been given warnings of poor performance?

  No

  Yes

  N/A

• 8.3 - Have none Westway Services appointed contractors been reported for poor performance/attendance/Safety?

  No

  Yes

  N/A

• 8.4 - have previous warnings been reported for poor performing contractors?

  No

  Yes

  N/A

9.0 - Training

• 9.1 - Have the toolbox talks been carried out?

  Yes

  No

  N/A

• 9.2 - Have all training requirements been met?

  Yes

  No

  N/A

• 9.3 - Is the training matrix up to date?

  Yes

  No

  N/A

10.0 - Completion

• 10.1 - Comments:

  Yes

  No

  N/A

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