Information
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Audit Title
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Panchitos & Pericos Audit Number
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Panchitos/Pericos Store Location:
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Conducted on
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Director of Operations: (auditor)
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Location
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Personnel
Initial impressions
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Did the outside of the restaurant look warm and inviting
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Were the toilets clean and well maintained
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Were all tables, chairs,walls and floors inside the restaurant clean and tidy
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On a scale Of 1-5, how welcome did you feel from the moment you arrived throughout ur visit
Service with a smile
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Once in the restaurant were you greeted by a team member within a reasonable length of time, given the number of guests dining
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Did the Team Member greet you with a smile and eye contact
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If there were tables available were you seated immediately
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Did the Team Member introduce themselves
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Did the team member ask if you had a reward card
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Was your order taken in a reasonable length of time after being seated, given the number of guests dinning
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When taking your order was the team member friendly
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Did the team member build a genuine rapport
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Did the team member make any personal recommendations, or acknowledgement of your menu choice
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Did the team member offer you any additional sides to compliment your meal
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Were you informed of any items un available
Delicious Drinks
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Did your drinks arrive in a reasonable amount of time after you ordered them, given the amount of guests
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Quality of drinks
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Were you offered a second drink or refill
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Fantastic Food
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Did your main meal arrive within 10 minutes of your starter or 20 minutes after ur order was taken
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Quality of the food
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Correct temperature hot food hot cold food cold
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Overall satisfaction
Lasting impressions
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Did any team member check that you were happy with your meal
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Did the team member offer you any costa coffees
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Did the team member show you or hand you the dessert menu
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Were you provided with the bill in a timely manner
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By the end of the visit were you aware there was breakfast offering at table table
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We're you told about the survey by a team member and directed to the information about the survey on the back of the receipt
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Were you offered a farewell as you left the restaurant
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Based on your visit today, on a scale of 1-5, where 1 is very poor and 5 in excellent, how would you rate the value for money at this location
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Based on you visit today, on a scale of 1-5, where 1 is not likely and 5 is extremely likely is it that you would return to this location
