Information

  • Audit Title

  • Panchitos & Pericos Audit Number

  • Panchitos/Pericos Store Location:

  • Conducted on

  • Director of Operations: (auditor)

  • Location
  • Personnel

Initial impressions

  • Did the outside of the restaurant look warm and inviting

  • Were the toilets clean and well maintained

  • Were all tables, chairs,walls and floors inside the restaurant clean and tidy

  • On a scale Of 1-5, how welcome did you feel from the moment you arrived throughout ur visit

Service with a smile

  • Once in the restaurant were you greeted by a team member within a reasonable length of time, given the number of guests dining

  • Did the Team Member greet you with a smile and eye contact

  • If there were tables available were you seated immediately

  • Did the Team Member introduce themselves

  • Did the team member ask if you had a reward card

  • Was your order taken in a reasonable length of time after being seated, given the number of guests dinning

  • When taking your order was the team member friendly

  • Did the team member build a genuine rapport

  • Did the team member make any personal recommendations, or acknowledgement of your menu choice

  • Did the team member offer you any additional sides to compliment your meal

  • Were you informed of any items un available

Delicious Drinks

  • Did your drinks arrive in a reasonable amount of time after you ordered them, given the amount of guests

  • Quality of drinks

  • Were you offered a second drink or refill

Fantastic Food

  • Did your main meal arrive within 10 minutes of your starter or 20 minutes after ur order was taken

  • Quality of the food

  • Correct temperature hot food hot cold food cold

  • Overall satisfaction

Lasting impressions

  • Did any team member check that you were happy with your meal

  • Did the team member offer you any costa coffees

  • Did the team member show you or hand you the dessert menu

  • Were you provided with the bill in a timely manner

  • By the end of the visit were you aware there was breakfast offering at table table

  • We're you told about the survey by a team member and directed to the information about the survey on the back of the receipt

  • Were you offered a farewell as you left the restaurant

  • Based on your visit today, on a scale of 1-5, where 1 is very poor and 5 in excellent, how would you rate the value for money at this location

  • Based on you visit today, on a scale of 1-5, where 1 is not likely and 5 is extremely likely is it that you would return to this location

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