Office - Area Managers Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Shop Floor

• Is the layout of X Factors, Self Service, Converse unit & Seating to an acceptable standard

  Yes

  No

  N/A

• SALE: if applicable, is it to a high and acceptable standard

  Yes

  No

  N/A

• Is the floor clear of dirt, chewing gum and old stickers

  Yes

  No

  N/A

• Ae stock requests being actioned at least twice per week and recorded.

  Yes

  No

  N/A

• Are there 2 Office Girl bays, with correct POS and correct sizes

  Yes

  No

  N/A

• Are Kids styles of a high and acceptable in relation to positioning, lacing & pricing

  Yes

  No

  N/A

• Is the VM layout as per bully

  Yes

  No

  N/A

• Does the duty manager know the best sellers (Check against top 10 best seller report by style)

  Yes

  No

  N/A

• Are best sellers and new styles in prominent position

  Yes

  No

  N/A

• Is the duty managers commercial knowledge & awareness of department splits acceptable

  Yes

  No

  N/A

• Are all tags & stickers on (5 Ladies, 5 men's & 5 sports selected randomly) all written correctly

  Yes

  No

  N/A

• Is housekeeping to an acceptable standard Shelves clean etc

  Yes

  No

  N/A

• Is the Sports wall clean and presentable

  Yes

  No

  N/A

• Is the lacing of spots styles and inserts correct

  Yes

  No

  N/A

Windows

• Is the window layout as per bully

  Yes

  No

  N/A

• Is there a good representation of styles and brands

  Yes

  No

  N/A

• Is the housekeeping of the windows acceptable - Clean?

  Yes

  No

  N/A

• Are best sellers and new products represented

  Yes

  No

  N/A

Stockrooms - Walk through with Duty Manager / Stockroom Manager

• Is the running order of the bays acceptable. - (No more than 3 bays should be out)

  Yes

  No

  N/A

• Are bays faced off and of an acceptable standard

  Yes

  No

  N/A

• Odds - Are they being checked weekly

  Yes

  No

  N/A

• Are stock room plans ready for any seasonal moves

  Yes

  No

  N/A

• Is the self service stock, well managed and maintained

  Yes

  No

  N/A

• Are delivery notes being checked off correctly

  Yes

  No

  N/A

• Are delivery notes filed away correctly

  Yes

  No

  N/A

• Are alternative charts up and are they in best location

  Yes

  No

  N/A

• Are serving bays working efficiently and successfully

  Yes

  No

  N/A

• Do faulties have green cards filled out correctly & booked out correctly

  Yes

  No

  N/A

• Is there a designated area for staff holds (No more than one pair each)

  Yes

  No

  N/A

• Are unsellables and mail order returns being managed correctly

  Yes

  No

  N/A

• Is the stock room diary being used daily

  Yes

  No

  N/A

Office

• Staff files in locked box

  Yes

  No

  N/A

• Are staff files correct (probationary reviews, inductions, PDR's completed) - Check 2 at random

  Yes

  No

  N/A

• Is the office tidy

  Yes

  No

  N/A

• Is the cashing up folder correct

  Yes

  No

  N/A

• Are Bankings double signed

  Yes

  No

  N/A

• Is staff training complete & signed off

  Yes

  No

  N/A

• Is holiday planner in use and managed

  Yes

  No

  N/A

• Recruitment - Are any vacancies being actively recruited for

  Yes

  No

  N/A

• Is the "Lash" form being filled in daily

  Yes

  No

  N/A

Back of House

• Is there a selection of insoles, pop sox, socks & shoehorns available

  Yes

  No

  N/A

• Do they have staff tags

  Yes

  No

  N/A

• Is the daily planner in use

  Yes

  No

  N/A

• Are rotas up

  Yes

  No

  N/A

• Are best sellers and delivery due dates up

  Yes

  No

  N/A

• Are the company H&S notices up

  Yes

  No

  N/A

• Is the commission structure and previous weeks results up

  Yes

  No

  N/A

• Are promotions & incentives up on display

  Yes

  No

  N/A

• Are the brand information and selling tips on display

  Yes

  No

  N/A

• Are exits clear of stock and debris

  Yes

  No

  N/A

• Are VM elements stored away neatly and safely

  Yes

  No

  N/A

• Are the expected delivery notes available for staff use

  Yes

  No

  N/A

Security

• Are till pick ups done when needed

  Yes

  No

  N/A

• Are bag checks being conducted, breaks / lunch / EoD

  Yes

  No

  N/A

• Are staff discounts being logged and recorded on discount cards

  Yes

  No

  N/A

• Are random checks of exchange / refunds slips being conducted

  Yes

  No

  N/A

• Is the CCTV working and in use

  Yes

  No

  N/A

• Is the back door kept locked and alarmed

  Yes

  No

  N/A

• Are unwanted boxes, signed off by Management at till.

  Yes

  No

  N/A

• Are rubbish checks being conducted

  Yes

  No

  N/A

Customer Service

• Are CSA's being carried out and recorded

  Yes

  No

  N/A

• Did staff pass the CSA's (Conduct 2 with staff members)

  Yes

  No

  N/A

• Is staff knowledge about best sellers, sell outs, due dates of key lines acceptable

  Yes

  No

  N/A

Cash Desk

• Are there any outstanding deliveries on the till

  Yes

  No

  N/A

• Are there any outstanding IBT's on the till

  Yes

  No

  N/A

• Are item mail's being cleared after printing

  Yes

  No

  N/A

• Does the area display a fill range of sundries

  Yes

  No

  N/A

• Is the return policy in a suitable location

  Yes

  No

  N/A

• Is there "Manual" equipment at the till point and are cashiers trained how to use it.

  Yes

  No

  N/A

Property & Maintenance

• Are all outstanding issues being chased / reported

  Yes

  No

  N/A

• Is the store conducting weekly fire alarm & emergency lighting tests & logging it

  Yes

  No

  N/A

• Is the first aid box fully stocked and accident book available

  Yes

  No

  N/A

• Are there any light bulbs not working and if not have they been ordered.

  Yes

  No

  N/A

Training & Development

• Are the management team, receiving regular training, coaching and development from the store manager (ie Experience of sitting in with Store Manager on net views, recorded investigations etc)

  Yes

  No

  N/A