Title Page
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Conducted on
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Prepared by
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Location
Valet
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At least one valet must be available at the water ritual area at all service hours.
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Always displaying a smile.
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Make eye contact with guests at all times.
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Address guests by their last name during:
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Initial greetings.
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at least once during conversations.
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Give guests the health questionnaire to fill out.
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Locker
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Offer guests a locker with a key.
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inside the locker, there should be a bathrobe.
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inside the locker, there should be a pair of slippers.
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Have sufficient towels available in the areas; towels should be in good conditions, odor free, and stain-free.
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Have a basket for used towels
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Accompany and guide guests to the dressing rooms area, asking them to come back to the water ritual area when they finish changing.
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The valet will begin the water ritual for clients.
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At the end of the water ritual,
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explain to guests which clothing items to remove for the treatment they reserved
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Offer disposable clothes, if necessary.
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Accompany and guide guests to the relaxation area, offering them a beverage and fruit.
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Adjust a thermal neck support on their shoulders.
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Inform guests that their therapist will be with them shortly.
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Ask before leaving: “Is there anything else I can do to for you?”
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Say goodbye to guests warmly and sincerely, ending telephone conversations with a pleasant phrase.
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When saying goodbye, address guests by their last name: 'Mr./Mrs./Miss (Last name); enjoy their treatment”.
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Leave the health questionnaire at the locker of the assigned therapist.
