Post Visit Quality Check

• Job Number

• Customer Name

• Date of Visit

  Date

• Tech Code

• Engineer

  Sign

• Post Visit Conducted on

  Date

• Completed By

  Sign

• Job Type

• Ladder Used

• Location
  Address

• TM Comments

• Engineer Comments

• Actions Given

ETA Procedure

• Did the Engineer call with an ETA

  Yes

  No

  N/A

• Was this in the morning or Night before visit

  Morning

  Night Before

• Did the engineer arrive within agreed ETA

  Yes

  No

  N/A

• Updated ETA given - If Applicable

  Yes

  No

  N/A

Customer Interaction

• Did the Engineer introduce himself and show his Name Badge<br>

  Yes

  No

  N/A

• Uniform Worn - Was it Clean and Tidy

  Yes

  No

  N/A

• Did the Engineer confirm the job details with you<br>

  Yes

  No

  N/A

• Did the Engineer show you the work that was going to be carried out

  Yes

  No

  N/A

• Did the Engineer show you completed work

  Yes

  No

  N/A

Service Only

• Did the engineer discuss the Fault History with you

  Yes

  No

  N/A

• Has the fault now been rectified

  Yes

  No

  N/A

• Did the Engineer carry out a physical check on the dish

  Yes

  No

  N/A

Telecom Installation

• Cable routing agreed with you

  Yes

  No

  N/A

• STB Connected and Call-back can be achieved

  Yes

  No

  N/A

Dish and Cable Installation

• Dish position and cable routing agreed with customer

  Yes

  No

  N/A

• Dish and Cable Installed to best practises<br><br>

  Yes

  No

  N/A

• Were any necessary escalations made<br>

  Yes

  No

  N/A

• Cable entry hole sealed and brick burst plate used

  Yes

  No

  N/A

• Internal bush used

  Yes

  No

  N/A

Customer Demonstration

• Demonstration completed to your satisfaction

  Yes

  No

  N/A

• RCU programmed to work the customer TV

  Yes

  No

  N/A

• Was aftercare promoted and card left on-site

  Yes

  No

  N/A

• Was an HD Customer Demonstration leaflet left on-site and explained

  Yes

  No

  N/A

• Anytime+ or other products offered / promoted

  Yes

  No

  N/A

• Any customer issues outstanding

  Yes

  No

  N/A

Job Closure

• Site left clean and tidy

  Yes

  No

  N/A

• Did customer sign MFT Device

  Yes

  No

  N/A

NPS / CSAT

• Thinking about the engineer visit, how likely would you recommend Sky to a friend, family member or colleague - 0 "definitely not" to 10 "definitely"

• Rate the overall performance of your engineer

• Rate the engineer in ensuring your Sky TV was fully up and running before leaving

Pictures of Visit

• Pictures

  Media