Title Page
-
Conducted on
-
Prepared by
-
Location
-
1. acknowledge in line, ask satisfaction
-
2. ask if additional charges
-
3. offer option of bill review
-
4. confirm payment method
-
5, inquire Bonvoy number if it is not in guest profile & enroll
-
6. offer print folio- if yes automatically in envelope
-
7. place in envelope in guest hand
-
8. offer to email to folio (max 1 h)
-
9. offer bags and boarding pass assist
-
10. offer transportation assistance
-
11. escort guest and belonging or introduce other L&G
-
12. check out in 5 min, discreet
-
Employee Signature:
