Retail Operations Key Controls Check List

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

1. ADMIN

• 1.01 Is the retail Procedure Manual on site & readily accessible to all staff?

  Yes

  No

  N/A

• 1.02 Have closing & opening procedures been placed in the retail procedures manual & up to date?

  Yes

  No

  N/A

• 1.03 Is the diary being checked (& initialled) by the manager daily?

  Yes

  No

  N/A

• 1.04 Is the visitors log being used?

  Yes

  No

  N/A

• 1.05 Is there a POS manual within the POS area?

  Yes

  No

  N/A

• 1.06 Is the Retail Checklist completely up to date?

  Yes

  No

  N/A

• 1.07 Is the water testing register in the retail checklist folder, & being completed?

  Yes

  No

  N/A

• 1.08 Is the toilet cleaning roster being followed & signed off on?

  Yes

  No

  N/A

• Is the service register up to date?

  Yes

  No

  N/A

• Is the Diesel Bowser & forecourt cleaning register up to date?

  Yes

  No

  N/A

2. SH&E

• 2.01 Are the fuel delivery dockets kept on site, & do all staff know where they are kept?

  Yes

  No

  N/A

• 2.02 Are the Team leaders & 2IC's aware of how to switch the bowsers from "Self Service" to "Stand Alone"?

  Yes

  No

  N/A

• 2.03 Have all sales rep's & contractors who have been unescorted & worked on site been inducted into the site?

  Yes

  No

  N/A

• 2.04 Are all security camera's working?

  Yes

  No

  N/A

• 2.05 Is the site free of any used fuel cans?

  Yes

  No

  N/A

3. Stock

• 3.01 Is there any out of date stock on display in the showroom?

  Yes

  No

  N/A

• 3.02 Are all current promotions on display & well stocked?

  Yes

  No

  N/A

• 3.03 Are storerooms neat & tidy, is stock being rotated?

  Yes

  No

  N/A

• 3.04 Are the cool-room floors, (in particular under the milk shelves) clean?

  Yes

  No

  N/A

• 3.05 Is all takeaway food dated & does the food in the pie oven have a time when it was put in?

  Yes

  No

  N/A

4. Cash/Daily Work

• 4.01 Are original invoices filed in archive boxes? (for sites with scanners only)

  Yes

  No

  N/A

• 4.02 Is there a new shift opened for each change of shift?

  Yes

  No

  N/A

• 4.03 Does the site have a lockable back office & is all cash counted in this locked area?

  Yes

  No

  N/A

• 4.04 Are all cash drops only accessible to the team leader or nominated assistant/s?

  Yes

  No

  N/A

• 4.05 Is all cash kept in either the cash registrar draw or safe?

  Yes

  No

  N/A

• 4.06 Are till drawer limits being adhered to (no more than $80 worth of coins, $370 worth of notes, no $100 notes & no more than 3 x $50 notes)?

  Yes

  No

  N/A

• 4.07 Are the last drops for shifts & amounts dropped during shifts under the drawer limits?

  Yes

  No

  N/A

• 4.08 does the petty cash and all relevant receipts balance?

  Yes

  No

  N/A

5. Counts

• Perform count on Cigs & enter variance

• Perform count on lubes and enter variance

• Perform a count on one other category and enter variance