Retail Operations Manager - Store Visit Checklist

• Retail Operations-Store Visit Report

• Store

• Conducted on

  Date

• Retail Operations Manager

Sales

• Store managers and team members are focused on sales and target

  Excellent

  Good

  Fair

  Poor

  N/A

• KPI's - Store Manager/Team aware of plan in place 1.Activities 2.ABQ 3.Focus on Core Product

  Yes

  No

  N/A

• Evidence of focus being driven throughout the team

  Yes

  No

  N/A

• Focus on weekly sales performance<br>on each individuals

  Yes

  No

  N/A

• Sales target divided between staff

  Yes

  No

  N/A

Floor Walk

• How presentable is the store

  Excellent

  Good

  Fair

  Poor

  N/A

• Top sellers placement in primary locations (hot spots)

  Yes

  No

  N/A

• Stock mix reviewed and relative to space allocation

  Yes

  No

  N/A

• Volume stock in primary / secondary locations

  Yes

  No

  N/A

• Customer feedback on product

• Pos area organised

  Yes

  No

  N/A

• Old colour groups looking refreshed

  Yes

  No

  N/A

• Signs of recovery and replenishment being completed - Spot check

  Yes

  No

  N/A

• Personal grooming standards being adhered to

  Yes

  No

  N/A

• Verify if lights and any other maintenance issue has been lodged with FRC

  Yes

  No

  N/A

Customer Service

• Did the staff greet customers?

  Yes

  No

  N/A

• Are the team members making customer service their main priority

  Yes

  No

  N/A

• Was the service satisfactory?

  Excellent

  Good

  Fair

  Poor

  N/A

• Do associates mention the USP's or highlight the strength of the products to the customers

  Yes

  No

  N/A

• Was the retail associates aware of the current promotion?

  Yes

  No

  N/A

• If a promotion is ongoing, staff members and observe if this is being verbally communicated

  Yes

  No

  N/A

• SM leading the team by example and provide feedback on observations

  Yes

  No

  N/A

Visual Merchandising

• Is product appropriately organized by Best sellers/Family

  Yes

  No

  N/A

• Is product restocked completely at regular intervals?

  Yes

  No

  N/A

• Product packaging sealed, clean and free of damage?

  Yes

  No

  N/A

• Discounted or sales product is clearly marked?

  Yes

  No

  N/A

• All categories merchandised according to standards

  Yes

  No

  N/A

Back of House Standards

• Stockroom clean, organised and free of clutter

  Yes

  No

  N/A

• One off's managed according to policy

  Yes

  No

  N/A

• VM equipment stored neatly and safely

  Yes

  No

  N/A

• Paperwork and stationery stored neatly

  Yes

  No

  N/A

• First aid kit fully stocked and accessible

  Yes

  No

  N/A

Loss prevention

• Banking variances followed up

  Yes

  No

  N/A

• Pull cash drawer opening report and confirm if cash is being handed as per policy - e.g. Counted AM and PM, all cash stored in safe overnight and cash ups are being performed when the store is closed

  Yes

  No

  N/A

• Refund report check

  Yes

  No

  N/A

• Discount report check

  Yes

  No

  N/A

• Staff purchase check

  Yes

  No

  N/A

Communication

• Observe if debrief is happening at the end of every shift

  Yes

  No

  N/A

• Notice board up to date /If available

  Yes

  No

  N/A

• Emails accessed per shift

  Yes

  No

  N/A

• Observe if briefing is happening at the beginning of every shift

  Yes

  No

  N/A

Training and development

• What was the date of the last staff meeting?

• When is the next staff meeting scheduled?

• Training requirements being identified and actions put in place

  Yes

  No

  N/A

• Identify any coaching opportunities while in store? Details below.

• High duty shifts allocated based on performance

  Yes

  No

  N/A

• New starter's 1, 3 and 6 month review conducted

  Yes

  No

  N/A

• Action plan in place to develop team members,SM’s performance

  Yes

  No

  N/A

End of visit

• Overall visit report

  Excellent

  Good

  Fair

  Poor

  N/A

• Agreed objectives

• Q&A

  Yes

  No

  N/A