Service Audit

• Manager's Name

• BP's Name

• Conducted on

  Date

Service Standards

• Rate the Service Expectations as Follows 1: Expectation not met 2: Expectation sometimes met 3: Expectation met 4: Expectation consistently exceeded 5: Not Applicable

• Guest engagement (3 question greets)

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Pre-Service

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Circular Service

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Table Maintenance

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Tray and Cloth Usage

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Flow Duties

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Section Buddy Involvement

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Food/Drink Running

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Hostess Seating Assistance

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Updating dinetime

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

Service Timing

• 30 Second Greets

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• 3 Minute Drink Times

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• 2 Minute Specific Quality Check

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• Drink Refills (1/3 mark)

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

• 2 Minute Table Flips

  Not Meeting Expectations

  Sometimes Meeting Expectations

  Often Meeting Expectation

  Meeting Expectations

  Not Applicable

Above and Beyond

• BTA/BTE

  Yes

  No

  N/A

• Attended/Watched Pre-Shift

  Yes

  No

  N/A

Dress Code Standard

• Dress Code Standard

  Yes

  No

  N/A

• Overall Guest Feedback