Service team leaders

• Team leader

• Conducted on

  Date

• Conducted by

Service

• Standards of dress

  Yes

  No

  N/A

• Friendly and helpful service being offered by colleague

  Yes

  No

  N/A

• Customer viewpoint details

  Yes

  No

  N/A

• Can describe what service feedback they have given and coaching

Standards

• Standards on CSD, Checkouts and Assisted Serve

  Green

  Amber

  Red

• What is your plan to build and sustain standards on your department

Department routines

• Tobacco routinues

  Yes

  No

  N/A

• IDQ

  Yes

  No

  N/A

• Using scheduler properly and looking ahead

  Yes

  No

  N/A

• Discuss with me the rotas for the next two weeks

• Cash routines

  Yes

  No

  N/A

• RP125

  Yes

  No

  N/A

• Price errors

  Yes

  No

  N/A

• Clubcard & Fuel Save

  Yes

  No

  N/A

• Click and collect and hardline returns

  Yes

  No

  N/A

Our people

• SYA Routinues

  Yes

  No

  N/A

• Exceptions

  Yes

  No

  N/A

• Team 5

  Yes

  No

  N/A

• Legal training completed

  Yes

  No

  N/A

• KYS bronze and silver is 100%

  Yes

  No

  N/A

• Values awards

  Yes

  No

  N/A

Shrink

• Waste and put backs completed

  Yes

  No

  N/A

• PLU list updated

  Yes

  No

  N/A

• Detaggers - locked when not in use

  Yes

  No

  N/A

Other

• Safe and Legal Book

  Yes

  No

  N/A

• PDP alive

  Yes

  No

  N/A

• Shift Running

  Yes

  No

  N/A

• Workplan

  Yes

  No

  N/A

Overall Rag

• Overall

  Green

  Amber

  Red

• Signature

  Sign

Result Page

• Signature below

• Add signature

  Sign