Information
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Prepared by
Customer Satisfaction and Installation Checklist
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DSL/Internet
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Modem is wired and setup
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Router is setup (if router is available at time of install)
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Internet test performed; speed results are within range of service package ordered
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Educate customer on use of internet and answer any questions he/she may have
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ONT: Closed, wires secured/sealed, no alarms verified, work space cleaned up
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TV/Cable
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Setup/provisioned as many set top boxes (STB) as needed/requested
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Verified that each TV is receiving signal from STB
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Programmed remotes (if needed)
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Demonstrated use of remote, how to access channel guide
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Telephone
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Established dial tone
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Educate customer on use of phone and answer any questions he/she may have
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Inside Wiring
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(If Applicable) The technician and I have agreed to the placement/installation of any and all new wiring that was performed to facilitate the delivery of the services I have requested. I understand, acknowledge and agree that anything outside of All West’s Basic Install Policy (Phone ILEC: anything past the demarc, Phone CLEC: move or rewire one jack, TV/Cable: move or rewire up to two jacks, ALL SERVICES: includes going through walls, but not fishing walls) will be billed at rate of $25 per additional jack or $90/hour, whichever is applicable, of which charges I agree to pay. I also acknowledge that I have been given the option of performing the work myself, hiring my own electrician,<br>or having All West perform the work. I have elected to have All West perform the work.
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Run additional wire (CAT 5, CAT 6) into home to deliver desired service(s)
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Wall fishing/punching performed, jacks secured to wall/baseboard; customer requested
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Pre/Post-install site walk was completed and work approved
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Existing wire inspected for deterioration or damage
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Service Line
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The technician and I have agreed to the location of any holes (drilling included) at the premise, service line, as well as the location of any service boxes. I understand that this is required to facilitate the services I have requested and I am in agreement with the aforementioned location of holes, service line and service boxes.
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Customer Signature for Service Line
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Welcome Packet Was Given to Customer
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Release to Move Furniture
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I have elected/requested certain furniture be moved by All West in order to provide the services I have requested or to troubleshoot the existing active services on my account. I will not hold All West or its personnel liable for any damages that may occur to the furniture.
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Description of Furniture Moved
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Add signature
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The technician has reviewed all information and installed ordered service(s) as outlined above. I have been instructed on the use of each service and I am completely satisfied with my overall installation experience
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Date
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Customer Signature
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Technician Signature
