Snapshot Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Select date

  Date

• Name of Observer:

  Naresh Israni

• Station:

  Select C1 C2 C3 C4 C5 C6 C7

  • C1
  • C2
  • C3
  • C4
  • C5
  • C6
  • C7

Food/Buffet

Food & Beverage Standard

• All labels are present, match all items, match menu cycle, items are stocked, Arial font & black/blue text:

  Acceptable

  Unacceptable

• All items are more than 25% filled including but not limited too ( soup/oatmeal, platters, hydration items, serve ware, condiments, cereal canister, hot food, snack mix canister):

  Acceptable

  Unacceptable

• No items are overflowing (soup/oatmeal, platters, condiments, hot food):

  Acceptable

  Unacceptable

• Allergen's displayed in Arial black/blue font, facing the customer, and present as needed:

  Acceptable

  Unacceptable

• Food is displayed properly ie. no marks on fruit, appropriate placement, aligned in neat rows, no solicitations, Polaris spec:

  Acceptable

  Unacceptable

Organization

• Condiments; all like items placed together, facing the same direction, with no miscellaneous items present:

  Acceptable

  Unacceptable

• Teas; all like items placed together, facing the same direction, with no miscellaneous items present:

  Acceptable

  Unacceptable

• Silverware; all like items placed together, facing the same direction, with no miscellaneous items present:

  Acceptable

  Unacceptable

• Dishware; all like items placed together, facing the same direction, with no miscellaneous items present:

  Acceptable

  Unacceptable

• Paper products; napkins & cups properly organized and not overstocked:

  Acceptable

  Unacceptable

Cleanliness

• Dishware and Silverware clean and in good condition:

  Acceptable

  Unacceptable

• Glassware clean and in good condition:

  Acceptable

  Unacceptable

• Serveware (platters, tongs, ladles) clean and in good condition:

  Acceptable

  Unacceptable

• Floors; Clean and in good condition:

  Acceptable

  Unacceptable

• Buffet area wiped; clean of crumbs, debris, spills and the attendant is present:

  Acceptable

  Unacceptable

• Beverage area wiped; area clean of spills and splatter and attendant is present:

  Acceptable

  Unacceptable

Failure to provide service

• Dishware stocked; plates & bowls:

  Acceptable

  Unacceptable

• Food stocked; soup/oatmeal, platters, cereal & hot food:

  Acceptable

  Unacceptable

• Condiments stocked; salad dressing & hot sauce:

  Acceptable

  Unacceptable

• Silverware stocked; forks, spoons & knives:

  Acceptable

  Unacceptable

• Beverages stocked; Juice, coffee & soda:

  Acceptable

  Unacceptable

Bar

Bar Service

• General service; Bar attendant present, acknowledging all customers, professional/polite, serve time is less than 5 and 10 minutes, and knowledgeable of bar program:

  Acceptable

  Unacceptable

• Accurate Measure; Uses jigger/stopper correctly, pours beer & wine accurately:

  Acceptable

  Unacceptable

• New Glass/Napkins/Coaster; A new glass is used for refills & napkins/coasters are present and stocker properly:

  Acceptable

  Unacceptable

Cleanliness

• Glassware is clean and in good condition:

  Acceptable

  Unacceptable

• Surface area clean, no personal items visible, glass and dishware picked up as soon as finished:

  Acceptable

  Unacceptable

• Back bar; bottles clean & properly displayed, clutter free & no personal items visible, bar mats clean (AM):

  Acceptable

  Unacceptable

Organization

• POS beverage tracking; all orders entered into system:

  Acceptable

  Unacceptable

• Visible Tips; No cash visible to customers & no tip jar present:

  Acceptable

  Unacceptable

Restrooms

Cleanliness

• Toilets/Urinals clean and in good condition:

  Acceptable

  Unacceptable

• Mirror clean and in good condition:

  Acceptable

  Unacceptable

• Counters/basin clean & dry, no miscellaneous items, matches Polaris spec:

  Acceptable

  Unacceptable

• Floors clean, no debris, buildup, or miscellaneous items present:

  Acceptable

  Unacceptable

• Trash container wiped down and not overflowing:

  Acceptable

  Unacceptable

Supplies Stocked

• Hand soap is stocked and dispenser is in good condition:

  Acceptable

  Unacceptable

• Hand/paper towels stocked, correct hand towels, not overstocked:

  Acceptable

  Unacceptable

• Toilet paper stocked & 2 ply, female sanitary product stocked, nothing overstocked:

  Acceptable

  Unacceptable

• Tissue available and not overstocked:

  Acceptable

  Unacceptable

• Toilet seat covers available and in good condition:

  Acceptable

  Unacceptable

• Air freshened present and operational:

  Acceptable

  Unacceptable

General Seating

Cleanliness

• Surfaces are streak/spot free, no debris or spills, interior glass clean:

  Acceptable

  Unacceptable

• Food/dishes are picked up and attendant is present:

  Acceptable

  Unacceptable

• Carts/bins are less than 75% full, different food and trash cart used, not weaved through lounge:

  Acceptable

  Unacceptable

• Tile and Carpet floors are clean of spills and debris:

  Acceptable

  Unacceptable

• Seating is clean of debris, crumbs & spills:

  Acceptable

  Unacceptable

Trash Receptacles

• Trash receptacles are not overflowing or left overnight & are wiped down/clean:

  Acceptable

  Unacceptable

Clean Rooms

• All rooms are clean including mother/wellness, phone booth, showers, and magazines are neat and organized:

  Acceptable

  Unacceptable

• Welcome area is clean including stairs, escalators, elevators, décor is dust free, and all food and dishes are picked up and removed:

  Acceptable

  Unacceptable

Staffing/Management

Employee Standard

• Uniform/Appearance; All employees are in the correct uniform and are not using a cell phone:

  Acceptable

  Unacceptable

• Food/drink; employee's refrain from visible drinking or eating:

  Acceptable

  Unacceptable