Subway Management Walk Through

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External

• Is the parking lot and dumpster area clean?

  Yes

  No

  N/A

• Is the front door glass clean?

  Yes

  No

  N/A

• Are the windows clean inside & out? Do they have a widow cleaner?

  Yes

  No

  N/A

• Is the shop front clean & in good repair?

  Yes

  No

  N/A

• Is the pavement swept & clean?

  Yes

  No

  N/A

• Are the umbrellas out & secured?

  Yes

  No

  N/A

• Are the tables & chairs out and clean?

  Yes

  No

  N/A

• Are there two FAF clings up in the window?

  Yes

  No

  N/A

Customer Area

• Are the dining room tables and chairs clean?

  Yes

  No

  N/A

• Are the floors and rugs swept?

  Yes

  No

  N/A

• Do the floors need to be scrubbed?

  Yes

  No

  N/A

• Is the soda machine station clean? Soda nozzles and ice chute clean?

  Yes

  No

  N/A

• Is the soda machine stocked?

  Yes

  No

  N/A

• Is the radio on? If so is the content and the volume appropriate?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked?

  Yes

  No

  N/A

• Is the Sandwich Unit glass clean?

  Yes

  No

  N/A

• Is the drinks fridge clean and stocked? Are all items available for sales? Is everything rotated? Is there only 21 flavours?

  Yes

  No

  N/A

• Are all rubbish bins at acceptable levels? Are the inside of the cabinets clean and surrounding area?

  Yes

  No

  N/A

• Are the ceiling dividers, air con vents and extraction fan clean and in good repair?

  Yes

  No

  N/A

• Are the open signs on and in good repair? Are the order here signs cleaned?

  Yes

  No

  N/A

• Are all exit signs working and in good repair?

  Yes

  No

  N/A

• Are the walls clean? Trim? And artwork in good repair?

  Yes

  No

  N/A

• Are the ceiling fans on and clean? (only applicable for stores with fans)

  Yes

  No

  N/A

• Are the windows and window sills cleaned?

  Yes

  No

  N/A

• Are the kids seats clean and in good repair?

  Yes

  No

  N/A

• Are all the lights working? Are they clean?

  Yes

  No

  N/A

• Are there newspapers? Are they current?

  Yes

  No

  N/A

Service Area

• Is the hot well clean and with sufficient amount of water?

  Yes

  No

  N/A

• Is all food in the Sandwich Unit below the chill line and fully stocked?

  Yes

  No

  N/A

• Are the cutting boards in good condition?

  Yes

  No

  N/A

• Are the sauce bottles and holders clean and the labels in good condition?

  Yes

  No

  N/A

• Are all the cookies available for sale? Is the cookie display clean?

  Yes

  No

  N/A

• Are the salt and pepper shakers and holder cleaned?

  Yes

  No

  N/A

• Is the coffee machine: clean, filled up and in good repair?

  Yes

  No

  N/A

• Is the register and printer area clean and organized?

  Yes

  No

  N/A

• Are there two counter cards?

  Yes

  No

  N/A

• Do we have a party platter draw?

  Yes

  No

  N/A

• Do we have Catering information & order forms?

  Yes

  No

  N/A

• Do we have Employment information & business cards?

  Yes

  No

  N/A

• Are there loyalty cards dated and hole puncher attached?

  Yes

  No

  N/A

• Is the microwave cleaned inside and out? Underneath cleaned? Filters?

  Yes

  No

  N/A

• Is the waste container clean and shelves under the sandwich unit clean and organized?

  Yes

  No

  N/A

• Is the toaster oven clean? Is the toaster basket in good repair?

  Yes

  No

  N/A

• Is the hand sink clean? Paper towel and soap stocked?

  Yes

  No

  N/A

• Are the cambros and lids in good repair?

  Yes

  No

  N/A

• Storage under sandwich unit & counters - clean & organized?

  Yes

  No

  N/A

• Is the under bar fridge clean and stocked?

  Yes

  No

  N/A

• Is the oven clean and in good repair?

  Yes

  No

  N/A

• Is the proofer clean and in good repair?

  Yes

  No

  N/A

• Is the retarder clean and in good repair?

  Yes

  No

  N/A

• Is the bread cabinet clean and in good repair?

  Yes

  No

  N/A

• Are the menu boards and under menu runners in good repair & clean? Are the menu board lights working?

  Yes

  No

  N/A

• Are the filters clean on sandwich unit, under bar fridge and drinks fridge?

  Yes

  No

  N/A

• Is the ceiling clean especially above be oven?

  Yes

  No

  N/A

• Is the bench and stainless clean & polished?

  Yes

  No

  N/A

• Are the floors & skirting clean?

  Yes

  No

  N/A

Kitchen

• Is the prep table and shelves cleaned and organized?

  Yes

  No

  N/A

• Is the open air bread cooler clean?

  Yes

  No

  N/A

• Are all veggie slicers clean and properly stored?

  Yes

  No

  N/A

• Are the bread liners in good condition and stored properly?

  Yes

  No

  N/A

• Are all scales cleaned and properly stored?

  Yes

  No

  N/A

• Is the walk in cooler clean and organized? Temperature acceptable?

  Yes

  No

  N/A

• Is the freezer clean and organized? Temperature acceptable?

  Yes

  No

  N/A

• Is the bread topping tray stored properly and fresh for the day?

  Yes

  No

  N/A

• Are the rubbish bins cleaned inside and out?

  Yes

  No

  N/A

• Has the grease trap been emptied as per council requirements?

  Yes

  No

  N/A

• Are the dry stock shelves clean and organized?

  Yes

  No

  N/A

• Are the floors clean including under equipment?

  Yes

  No

  N/A

• Are the service walls clean?

  Yes

  No

  N/A

• Are all cleaning supplies properly stored?

  Yes

  No

  N/A

• Is the mop bucket and mop sink area clean? Is the mop hung up?

  Yes

  No

  N/A

• Are all sinks clean & scrubbed?

  Yes

  No

  N/A

• Is all the silicon in good repair?

  Yes

  No

  N/A

• Is the freezer door closed properly?

  Yes

  No

  N/A

• Problems with pests visible?

  Yes

  No

  N/A

• Is all food at least 15 cm off the floor?

  Safe

  At Risk

  N/A

Safety and Security

• Are all fire extinguishers charged and properly stored?

  Yes

  No

  N/A

• Is the back door locked?

  Yes

  No

  N/A

• Is the safe kept closed?

  Yes

  No

  N/A

• Are employees following all safety procedures?

  Yes

  No

  N/A

• Are ladders used and properly stored?

  Yes

  No

  N/A

• Are wet floor signs used and in good repair?

  Yes

  No

  N/A

• Are all licenses posted by the register?

  Yes

  No

  N/A

• Is the first aid kit full and available for employees?

  Yes

  No

  N/A

Food Prep and Food Safety

• Are employees following properly hand washing techniques? Proper glove usage?

  Safe

  At Risk

  N/A

• Are ALL products properly dated? FIFO method used? Check fridge, sandwich unit & under bar fridge?

  Safe

  At Risk

  N/A

• Is the meat all timer in use?

  Yes

  No

  N/A

• Has the sandwich unit expiry chart been filled in? Have items been discarded as required?

  Yes

  No

  N/A

• Are all the open sauces dated? Correct storage occurring as per council request?

  Yes

  No

  N/A

• Are ALL items offered for sale?

  Safe

  At Risk

  N/A

• Are ALL products fresh and appealing?

  Yes

  No

  N/A

• Is bread baked fresh daily? Bread quality meeting Subway standards?

  Yes

  No

  N/A

• Are all open products - glad wrapped, dated and stored correctly?

  Yes

  No

  N/A

• Bread quantity levels acceptable?

  Yes

  No

  N/A

• Are formulas being followed? Any over portioning or excessive waste?

  Yes

  No

  N/A

• Is all products weighed out properly?

  Yes

  No

  N/A

• Are all hot food 60-68.3 degrees? Actual temp of meatballs:

  Safe

  At Risk

  N/A

• Are all cold foods between 1.1-2.8. Actual temp of an item in the Sandwich Unit:

  Safe

  At Risk

  N/A

• Is the temp. log filled out? Is the action plan being used when needed?

  Safe

  At Risk

  N/A

• Is the sanitizer bucket filled with clean towels and water?

  Yes

  No

  N/A

Customer Service and Employee Trends

• Are all employees in proper uniform?

  Yes

  No

  N/A

• Are all employees following proper grooming and facial hair policies?

  Yes

  No

  N/A

• Are all customers greeted within 3 secs?

  Yes

  No

  N/A

• Are employees up selling to every customers?

  Yes

  No

  N/A

• Are employees giving a receipt to each customer and informing them of the survey? We're customers "thanked" by the employees?

  Yes

  No

  N/A

• Is staffing levels and bench strength acceptable?

  Yes

  No

  N/A

• Are all employees friendly and demonstrating good customer service?

  Yes

  No

  N/A

• Are employee meals and drinks stored properly?

  Yes

  No

  N/A

• Was the employees focused on the guests? Everyone working together as a team?

  Yes

  No

  N/A

• Are table visits being done?

  Yes

  No

  N/A

• Staffing and retention acceptable? Bench strength solid?

  Yes

  No

  N/A

• Did employees ask for here or to go?

  Yes

  No

  N/A

• Is the staff utilizing Thru-Put during peak times? Speed of service appropriate? Bottlenecks observed?

  Yes

  No

  N/A

• Have all staff had there 3 monthly staff review? (To be completed by Area Manager)

  Yes

  No

  N/A

Financials

• Are all bread counts +/- 0.5? Do opening and closing counts match?

  Yes

  No

  N/A

• Are cash drops being done hourly?

  Yes

  No

  N/A

• Do all deposits match post-close? Proper banking procedures being followed?

  Yes

  No

  N/A

• Are all party breads accounted for if catering sales are rang in?

  Yes

  No

  N/A

• Bread waste entered daily?

  Yes

  No

  N/A

• Are cash-in's being done?

  Yes

  No

  N/A

• Area Manager cash-in completed. Record cash over or short

  Yes

  No

  N/A

Paperwork

• Was there a pre shift meeting done today? Does everyone know the sales goal and what they are up selling for the day?

  Yes

  No

  N/A

• Are all spotchecks done for the week?

  Yes

  No

  N/A

• Is the manager log filled out daily?

  Yes

  No

  N/A

• Are all materials properly displayed on the communication board?

  Yes

  No

  N/A

• Are employees using the "good job" board?

  Yes

  No

  N/A

• Are there 2 weeks worth of rosters posted?

  Yes

  No

  N/A

• Are all staff using My Ross for their availabilities?

  Yes

  No

  N/A

• Has PIC 2013 been completed by Managers?

  Yes

  No

  N/A

• Has PIC 2013 been completed by Open & Close staff?

  Yes

  No

  N/A

• Is the weekly folder organized?

  Yes

  No

  N/A

• Has there been any customer comments? Are they followed up?

  Yes

  No

  N/A

• Is the tracking sheet up to date?

  Yes

  No

  N/A

• Are the CRS scores above the current DA average for the month?

  Yes

  No

  N/A

• Is the store IN COMPLIANCE? If NO explain why

  Yes

  No

  N/A

One On One Manager Discussion

• What are the managers supposed to be working on?

• What has changed since the last visit?

• What are the external facts effecting the store?

• Period to date numbers: Sales/COG/Labor&Productivity/Mystery Inspections

• My top 3 concerns :

• Managers top 3 concerns:

• What do the GM/Managers and team members need to be complimented on or recognized for?

• What did we see today and what does it mean?

• What can they improve on and how do we do it?

• What does the manager need from me?

• Sign

  Sign

• Score