Information
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Document No.
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Store Name
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Conducted on
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Prepared by
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Location
Store Presentation
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Please Include an Exterior Photo of the Store
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Were the exterior doors free to excess marketing materials and hand prints? If no, please explain:
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Was parking lot clean and free of litter?
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Does the Shop appear open?
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Was the interior of the store neatly presented, the tables free of rubbish, rubbish bin not overflowing and drinks fridge fully stocked? If no, please explain:
The Customer Experience
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Were all staff dressed in full Subway® uniform including shirt, hat, apron and name badge? (Refer to Subway® Uniform Standards)
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Were all employees wearing face masks and gloves?
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Are ALL PPE in place and being followed?
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Was the sandwich unit neatly presented and all items stored below the chill line? If no, please explain:
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Were you acknowledged within 3 seconds of entering the store?
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What was the name of the team member who served you today?
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Did the team member suggestive sell extras (Double meat, double cheese, avocado, pineapple, beetroot) whilst making your sandwich today? Please explain what the team member said asked:
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Please explain what the team member asked:
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Did the team member verify that you were happy with your sandwich prior to wrapping it?
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Did the team member offer a suggestive sell (Drinks, cookies or a meal) at the Point of Sale? Please explain what the team member suggested:
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Please explain what the team member offered:
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Did the team member offer you a receipt?
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Did the team member offer a genuine, friendly farewell?
Final Impressions
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What did you order today?
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Did you receive the item you ordered today? If no, please explain:
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Please upload a picture of your sandwich
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Please upload a picture of your receipt
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Based on your visit today, would you return to this store?
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Please explain your answer to the above question:
