Sunday Store Visit

• Conducted on

  Date

• Visit conducted by

• Location name and number
  Address

• List the manager on duty today during the visit.

• Add a picture of the front of store.

  Media

Front of the store

• Is the parking lot cleanliness up to expectations? Check on the overall cleanliness, excess number of carts in the lot, how is the landscaping and store appearance today and is the parking lot adequately maintained for the season? List any safety hazards or other concerns today.

  Yes

  No

  N/A

• Was there any sidewalk merchandising present today? <br>Is the area being maintained properly including having proper signage present?

  Yes

  No

  N/A

• Are the garbage's empty and not overflowing? <br><br>

  Yes

  No

  N/A

• Any additional pictures that you would like to share from the front of the store.

  Media

• Any additional observations you wanted to share?

Entryway

• Is the merchandising in the entryway up to expectations? Check to make sure that the displays are full and signage is in place?

  Yes

  No

  N/A

• Is there an adequate supply of shopping carts and hand baskets?

  Yes

  No

  N/A

• Is the cleanliness up to expectations including the floors, windows and rugs clean?

  Yes

  No

  N/A

• Are the garbage's empty and not overflowing?

  Yes

  No

  N/A

• Any additional observations you would like to share

• Any additional pictures that you would like to share?

  Media

Checkout area

• Are all unused check lanes blocked off?

  Yes

  No

  N/A

• Is there adequate staffing for the time of day?

  Yes

  No

  N/A

• Are the cashiers that are not busy standing at the front of their register?

  Yes

  No

  N/A

• Are the cashiers actively promoting the MORE rewards program?

  Yes

  No

  N/A

• Are the merchandising standards up to expectations? Check the dollar baskets, healthy check lane condition and overall product availability at the registers.

  Yes

  No

  N/A

• Is the overall cleanliness up to expectations?

  Yes

  No

  N/A

• Any additional pictures you would like to share?

  Media

• Any additional observations you would like to share?

Self Checkouts

• Are the self checkouts open?

  Yes

  No

  N/A

• Is there a RAP attendant present assisting guests at the self-checkouts?

  Yes

  No

  N/A

• Is the overall cleanliness up to expectations?

  Yes

  No

  N/A

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Guest services.

• Is there adequate staffing for the time of day?

  Yes

  No

  N/A

• Is the overall cleanliness up to expectations?

  Yes

  No

  N/A

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Dry Cleaning

• Does the dry cleaning rack appear to be maintained and up to expectations?

  Yes

  No

  N/A

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Restrooms, Main store

• Are the restrooms clean and up to the standards? Check the fixtures, floor and overall conditions.

  Yes

  No

  N/A

• Is there an adequate supply of towels and tissue?

  Yes

  No

  N/A

• Any additional observations you would like to share?

Restrooms, Little Dukes or other

• Are the restrooms clean and up to the standards? Check the fixtures, floor and overall conditions.

  Yes

  No

  N/A

• Is there an adequate supply of towels and tissue?

  Yes

  No

  N/A

• Any additional observations you would like to share?

GM

• Are the end displays and shadow boxes full and signed correctly?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Is the department facing adequate for the time of day?

  Yes

  No

  N/A

• List the number of out stocks counted today.

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

HBC

• Are the end displays and shadow boxes full and signed correctly?

  Yes

  No

  N/A

• Is the department facing adequate for the time of day?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• List the number of out of stocks counted today.

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Pharmacy

• Is the overall cleanliness up to the expectations?

  Yes

  No

  N/A

• Were you greeted by a pharmacy employee?

  Yes

  No

  N/A

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Natural Foods

• Is the department facing adequate for the time of day?

  Yes

  No

  N/A

• Are the end displays and shadow boxes full and signed correctly?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• List the number of out of stocks counted today.

• Is the Foodie Feature of the month signed and available?

  Yes

  No

  N/A

• Natural Foods Foodie item of the month (July)

  

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Interior aisles

• Are the department facing/blocking standards up to expectations?

  Yes

  No

  N/A

• Are the cross merchandising baskets full and signed correctly?

  Yes

  No

  N/A

• List the number of out of stocks counted today

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

End caps

• Are the displays full and signed correctly?

  Yes

  No

  N/A

• Are the sidekick displays full and signed correctly?

  Yes

  No

  N/A

• Any additional observations you wanted to share?

• Is the Grocery Foodie of the month signed and available?

  Yes

  No

  N/A

• Grocery Foodie of the month item (July)

  

• Any additional pictures you wanted to share?

  Media

Aisle of Values

• Are the inventory levels adequate for the time of day?

  Yes

  No

  N/A

• Are the displays signed correctly?

  Yes

  No

  N/A

• Is there seasonal merchandise available?

  Yes

  No

  N/A

• Are there any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Pallet Drops

• Are the pallet displays full and signed correctly?

  Yes

  No

  N/A

• Are the pallet displays no higher than 60"

  Yes

  No

  N/A

• Is there adequate spacing between the pallet displays?

  Yes

  No

  N/A

• Are there pallet wraps around all pallet displays?

  Yes

  No

  N/A

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Dairy

• Is the department facing adequate for the time of day?

  Yes

  No

  N/A

• Are the end caps full and signed correctly?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Are the cross merchandising racks full and signed properly?

  Yes

  No

  N/A

• List the number of out stocks counted today.

• Is the Dairy Foodie of the month item signed and available?

  Yes

  No

  N/A

• Dairy Foodie item of the month (July)

  

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Frozen Foods

• Is the department facing adequate for the time of day?

  Yes

  No

  N/A

• Are the end displays full and signed correctly?

  Yes

  No

  N/A

• Is the overall cleanliness up to expectations?

  Yes

  No

  N/A

• Are the cross merchandising racks full and signed correctly?

  Yes

  No

  N/A

• List the number of out of stocks counted today.

• Is the Frozen Foodie item of the month signed and available?

  Yes

  No

  N/A

• Frozen Foodie item of the month (July)

  

• Any additional observations you would like to share?

• Any additional pictures you would like to share?

  Media

Meat Self Service

• Are the meat markdown items off the sales floor by 10:30?

  Yes

  No

  N/A

• Are the end displays full and signed correctly?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Is the department full and ready for business?

  Yes

  No

  N/A

• Number of out of stocks counted today?

• Is the Meat Foodie of the month item signed and available?

  Yes

  No

  N/A

• Meat Foodie item of the month (July)

  

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Service Counter

• Is the full service counter full and ready for business?

  Yes

  No

  N/A

• Are there cross merchandising opportunities available today?

  Yes

  No

  N/A

• Is food safety a top priority? Overall cleanliness, hair restraints being worn and overall appearance.

  Yes

  No

  N/A

• Check the box if there a sampling event going on today?

• Are there any additional observations you wanted to share?

• Are there any additional pictures you wanted to share?

  Media

Produce

• Are the displays full and signed correctly?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Are there 2 stage bananas available?

  Yes

  No

  N/A

• Is the prep room clean and presented well to the guests?

  Yes

  No

  N/A

• Look in the cooler are the First in, First out dating practices occurring?

  Yes

  No

  N/A

• Check the box if there a sampling event going on today?

• Is the Produce Foodie item of the month signed and available?

  Yes

  No

  N/A

• Produce Foodie item of the month (July)

  

• Please list any key item out of stocks today? Such as Carrots, Lettuce, Celery or Ad items?

• Did you observe any quality issues with product on the shelf today?

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Bakery

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Is the shelf inventory adequate for the time of day?

  Yes

  No

  N/A

• Are the displays full and signed correctly?

  Yes

  No

  N/A

• Is food safety a top priority? Overall cleanliness, hair restraints being worn and overall appearance.

  Yes

  No

  N/A

• Is there an adequate supply of decorated cakes available?

  Yes

  No

  N/A

• Are cookies being offered to the kids?

  Yes

  No

  N/A

• Take a picture of the single serve donut case.

  Media

• Is the Bakery Foodie item of the month signed and available?

  Yes

  No

  N/A

• Bakery Foodie item of the month (July)

  

• Take a picture of the Gluten Free display.

  Media

• Any additional pictures you wanted to share?

  Media

• Check the box if there a sampling event going on today?

• Please list any key out of stocks that are missing today.

• Any additional observations you wanted to share?

Deli

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Are the displays full and signed correctly?

  Yes

  No

  N/A

• Is the full service case ready for business? Fresh salads and meats available?

  Yes

  No

  N/A

• Is there soup available and over the top of the ladle?

  Yes

  No

  N/A

• Is food safety a top priority? Overall cleanliness, hair restraints being worn and overall appearance.

  Yes

  No

  N/A

• Is the deli seating and drink bar area clean and inviting to guests?

  Yes

  No

  N/A

• Take a picture of the hot case.

  Media

• Is the Bakery Foodie item of the month signed and available?

  Yes

  No

  N/A

• Bakery Foodie item of the month (July)

  

• Check the box if there a sampling event going on today?

• How many rotisserie chickens are available in the hen house?

• How many BARE chickens are in the hen house?

• List any additional products being merchandised in the hen house.

• Any key out of stocks that you observed?

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Floral

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Is there seasonal merchandise available?

  Yes

  No

  N/A

• Are the displays full and signed correctly?

  Yes

  No

  N/A

• List any key out of stocks from today.

• Is the Floral Foodie item of the month signed and available?

  Yes

  No

  N/A

• Floral Foodie item of the month (July)

  

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Backroom

• Does it appear that 5s procedures are being followed? Check in coolers as well.

  Yes

  No

  N/A

• Are inventory levels adequate for the time of day?

  Yes

  No

  N/A

• Is the receiving door secured or being tended by an employee?

  Yes

  No

  N/A

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Little Dukes

• Do all the pumps appear to be working? No bags on the handles or cones placed by the pumps.

  Yes

  No

  N/A

• Are the staffing levels adequate for the day?

  Yes

  No

  N/A

• If the store has a car wash was it open?

  Yes

  No

  N/A

• If you went through the car wash was it working properly?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Are the employees actively promoting MORE rewards?

  Yes

  No

  N/A

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Coffee Shop

• Is the department staffing adequate for the time of day?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Liquor

• Are the staffing levels adequate for the time of day?

  Yes

  No

  N/A

• Is the department cleanliness up to expectations?

  Yes

  No

  N/A

• Are the displays full and signed correctly?

  Yes

  No

  N/A

• List the total number of outs counted today?

• Check the box if there a sampling event going on today?

• Any additional observations you wanted to share?

• Any additional pictures you wanted to share?

  Media

Summary

• Were all employees wearing name tags that you came into contact today?

  Yes

  No

  N/A

• Were you greeted by all employees that you came into contact with today when visiting the store?

  Yes

  No

  N/A

• Would you say that the store was being presented in the best way during your visit today?

  Yes

  No

  N/A

• Please provide a brief summary of your visit today.

Public address system

• Were the music levels in the store at a reasonable volume?

  Yes

  No

  N/A

• Did you hear any promotional announcements during your visit today?

  Yes

  No

  N/A

Safety hazards or concerns

• List any safety hazards you observed today not already listed.

• List any great guest interactions you witnessed today. Make sure to capture employee name and issue Kudos.