Title Page
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Trainee full name
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Site
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Trainer full name
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Conducted on
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Prepared by
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Please enter all written tests scores in the below boxes before starting the practical test.
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Core Manual test %
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Service Criteria test %
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Child Safety test %
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Finance & Ops test %
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Food test %
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Beer test %
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Wine test %
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Liquor test %
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Below two questions must be answered 'YES' in order to proceed with the rest of the practical test. You cannot continue unless they are both affirmative.
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Was the trainee in full, correct and clean uniform, including marks?
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Could the trainee correctly quote the company ethos in full?
SERVICE CRITERIA
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Was the table clean and correctly set when you were seated?
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Were you greeted in a warm and friendly manner? Were you greeted in an appropriate time frame?
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Were you offered bottled still or sparkling water?
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Were you asked if you were ready to order and informed of any 86s or 85s before ordering (if appropriate)?
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Was your drink order taken at an appropriate time and repeated back to you in full?
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Was the trainee able to demonstrate good knowledge of the drinks menu and offer appropriate recommendations?
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Did the trainee explain how the menu works?
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If you asked an allergen question was the correct allergen procedure followed in full?
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Were you offered nibbles and/or starters?
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Did the trainee recommend 3-4 dishes person if ordering waves?
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Were your drinks delivered within 3 minutes of ordering (5 min if big ticket or cocktails)? If you ordered wine, was the correct wine serve procedure followed?
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Take a photo of your DRINKS
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Was your food order taken at an appropriate time?
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Was the trainee able to demonstrate good knowledge of the food menu and offer appropriate recommendations?
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Were you encouraged to explore any additional menu items?
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Was your food order repeated back to you in full?
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Did your starter arrive within 10 minutes of being ordered? If ticket time was not met but table was touched by the MOD select 'YES'.
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Take a photo of STARTER
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Did you receive a check-back on your starter within an appropriate time frame?
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Was your starter cleared within appropriate time frame?
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Did you receive appropriate pre-lay (cutlery, side plates etc) for your main course?
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If waves were ordered did the trainee ensure you had enough space on your table for each dish throughout?
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Did your main course arrive within 10 minutes of your starter being cleared (18-20 min without starters)? If ticket time was not met but table was touched by the MOD select 'YES'.
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Take a photo of MAIN COURSE
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Were you offered condiments with your main meal?
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Did you receive a check-back on your main within an appropriate time frame?
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Was your main cleared within appropriate time frame?
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Were you given a dessert menu after your main course had been cleared and informed of hot drinks?
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Did you receive appropriate pre-lay for your dessert?
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Was your dessert served within 10 minutes of ordering? If ticket time was not met but table was touched by the MOD select 'YES'.
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Take a photo of DESSERT
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Were your desserts cleared within appropriate time frame?
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Was your payment taken quickly and efficiently?
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Where you informed about the Loyalty app during your customer journey?
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Were you thanked by the trainee and bid farewell?
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Did the trainee maintain control over their section throughout their test?
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To the best of your knowledge did the server endeavour to practise our values throughout your customer journey?
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Do you feel the server showed genuine care for your experience?
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How helpful and approachable did you feel the sever was?
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Did you feel like the service was tailored appropriately to your needs?
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Did the server enhance your experience in a specific way?
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If you experienced a problem during the meal, did the trainee react in an appropriate manner? Were you aware of the problem being brought to the MOD's attention?
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COMMENTS - please be detailed. Feedback to both trainee and trainer once the test is complete.
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