The Range Weekly Next Steps

• The Range Week Number

• Conducted on

  Date

• Prepared by

• Store
  Address

Entrance Area

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (eg, Christmas in spring)

  Yes

  No

  N/A

• Exterior posters are in good condition

  Yes

  No

  N/A

• Store is reacting to current weather conditions with relevant lines

  Yes

  No

  N/A

Availability

• Promotional display lines have stock along side

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• FSDU,s and stands in good condition

  Yes

  No

  N/A

Merchandising

• Opening displays look good and eye catching with key lines

  Yes

  No

  N/A

• Walkways feature high impact and current promotional lines

  Yes

  No

  N/A

• POS prominent and highly visible

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Area clean and swept with no rubbish loose receipts or bags on the floor

  Yes

  No

  N/A

• Surrounding grounds tidy

  Yes

  No

  N/A

Commercial

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• Departments key lines featured and visible

  Yes

  No

  N/A

• TV displays working and showing demos

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• Gardens markdowns policy adhered to

  Yes

  No

  N/A

• Plant bed acrylic POS signage in good condition

  Yes

  No

  N/A

Availability

• Department looks full

  Yes

  No

  N/A

• Clips strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analysers used for gaps before facing

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips/T Bars fully priced

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• FSDU,s and stands in good condition

  Yes

  No

  N/A

Merchandising

• Plant beds with strong colour blocking

  Yes

  No

  N/A

• Garden centre planogrammed

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Age restriction POS used where applicable

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clean, uncluttered, dust free...)

  Yes

  No

  N/A

• Stock rotation is in place with evidence (EG, Bird food)

  Yes

  No

  N/A

• Plants dead headed, watered etc...

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Evidence of plants clear through process

  Yes

  No

  N/A

Commercial

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Displays and Touch Me Feel Me samples in place

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

Availability

• Department looks full but not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analysers used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• FSDU,s and stands in good condition

  Yes

  No

  N/A

Merchandising

• Products in correct size option order and colour spectrum being followed

  Yes

  No

  N/A

• Textiles correctly set up and planogrammed including correct displays

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, can't buy compliant

  Yes

  No

  N/A

• What's on displays POS in place for top shelf displays

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free....

  Yes

  No

  N/A

• Pricing (uniforms and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good conditions (replace damages)

  Yes

  No

  N/A

• Curtains and duvets displays in good condition

  Yes

  No

  N/A

Commercial

• Pos relevant and in date (EG, Christmas in spring)

  Yes

  No

  N/A

• Priced / shelf edge label in place

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• LED lines light up with POS in place highlighting features and benefits

  Yes

  No

  N/A

Availability

• Department looks full but not over stocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• Clear prices and POS

  Yes

  No

  N/A

Merchandising

• Products in correct theme with good product flow

  Yes

  No

  N/A

• All products correctly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Gondola space set up to create lines and customer flow

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free...

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Glass and metalware clean and smear free

  Yes

  No

  N/A

• Displays clean, uncluttered and featuring, what's in this display POS

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• Range plan up to date and adhered to

  Yes

  No

  N/A

• Finance available POS highly visible

  Yes

  No

  N/A

• Room decorations still in good condition

  Yes

  No

  N/A

Availability

• Lecturn in place and fully up to date

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

• Easy access to all areas with no blocking in of items

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• All accessories in room displays are in good condition with pick up stock and priced

  Yes

  No

  N/A

Merchandising

• Products in correct theme and with good product flow

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Planograms implemented for pick up furniture bays

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean ( floor clean, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date)

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Glass and metalware clean and smear free

  Yes

  No

  N/A

• Displays clean, uncluttered, and featuring what's in this display POS

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and relevant

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Areas clear and open to facilitate queue management

  Yes

  No

  N/A

• Relevant tannoy announcements being completed by customer service staff

  Yes

  No

  N/A

Availability

• Department looks full with good availability ( but not overstocked)

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• All FSDU's and till point stock correctly priced

  Yes

  No

  N/A

• Pick 'N' Mix and jelly bean orders placed

  Yes

  No

  N/A

Merchandising

• Food & tech set up to correct planograms

  Yes

  No

  N/A

• Stock is rotated as per procedures along with evidence of date

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Age restriction POS in place where applicable

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• No loose stock under the tills with these areas kept tidy at all times

  Yes

  No

  N/A

• Counter tops clean and showing correct signage

  Yes

  No

  N/A

• Displays clean, uncluttered, and featuring what's in this display POS

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• Finance available POS highly visible on big ticket items

  Yes

  No

  N/A

Availability

• Department looks full with good availability

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• Clear prices and POS on clip strips / T Bars

  Yes

  No

  N/A

Merchandising

• Leisure correctly set up to current planogram

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Strong displays in place all lit up & inflated where applicable

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Displays clean, uncluttered and featuring what's in this display POS

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• TV displays working and showing current demos

  Yes

  No

  N/A

Availability

• Department looks full with good availability with shelves not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products

  Yes

  No

  N/A

• Clear prices and POS on clip strips/T Bars

  Yes

  No

  N/A

• FSDU's and stands positioned according to planograms

  Yes

  No

  N/A

Merchandising

• D.I.Y. Correctly set up to current planogram

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Age restriction POS on display where applicable

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Displays clean, uncluttered, and mirrors/glass smear free

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in place and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• TV displays working and showing current demos

  Yes

  No

  N/A

Availability

• Department looks full with good availability and shelves not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies)

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• FSDU,s and stands positioned according to planograms

  Yes

  No

  N/A

Merchandising

• Correctly set up to the current planograms

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Age restriction POS on display where applicable

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Glass and metalwear clean and smear free

  Yes

  No

  N/A

• Electrical display shelves clean and smear free

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• TV displays working and showing current demos

  Yes

  No

  N/A

• Department ends displaying in correct popularity order (Dog, Cat etc)

  Yes

  No

  N/A

• Top shelf displays correct with cages and carriers built to take away

  Yes

  No

  N/A

Availability

• Department looks full with good availability and shelves not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

• Discontinued (D's) labels in place

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies)

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• FSDU's and stands positioned according to planograms

  Yes

  No

  N/A

Merchandising

• Correctly set up to current planograms

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Stock is rotated as per required procedures along with evidence of date

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Fish tanks clean with glass smear free

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• TV displays working showing current demos

  Yes

  No

  N/A

• Finance available POS highly visible on high ticket items

  Yes

  No

  N/A

Availability

• Department looks full with good availability and shelves not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies)

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• FSDU's and stands positioned according to planograms

  Yes

  No

  N/A

Merchandising

• Correctly set up to current planograms

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Displays clean, uncluttered and smear free

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

Availability

• Department looks full with good availability and shelves not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies)

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• FSDU's and stands positioned according to planograms

  Yes

  No

  N/A

Merchandising

• Correctly set up to current planograms

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Age restriction POS on display where applicable (EG. Glues, pallette knifes)

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Displays clean and uncluttered

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

Availability

• Department looks full with good availability and shelves not overstocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stock

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

• FSDU's and stands positioned according to planograms

  Yes

  No

  N/A

Merchandising

• Correctly set up to current themes and product flow

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Tagging policy is being followed

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Canopy set up to plan and fully working

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Displays clean and uncluttered

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo POS + department fully priced

  Yes

  No

  N/A

• LED lines light up with POS in place highlighting the benefits

  Yes

  No

  N/A

Availability

• Department looks full with good availability and shelves not over stocked

  Yes

  No

  N/A

• Clip strips / T Bars fully stocked

  Yes

  No

  N/A

• Stock analyser used to investigate gaps before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies)

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

Merchandising

• Gallery set up to correct themes and good product flow

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Gondola space set up to create clean lines and good customer flow

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free) and black mats cleaned

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips/T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• Mirrors and glass products all clean and smear free

  Yes

  No

  N/A

Commercial

• Priced / shelf edge labels in place

  Yes

  No

  N/A

• POS in date and relevant (EG, Christmas in spring)

  Yes

  No

  N/A

• Department key lines featured and visible

  Yes

  No

  N/A

• Prominent promo lines + department fully priced

  Yes

  No

  N/A

Availability

• Department looks full with good availability and stands not overstocked

  Yes

  No

  N/A

• Stock analyser used to investigate missing lines before facing up

  Yes

  No

  N/A

Impulse Purchases

• Clip strips / T Bars contain related products (product adjacencies)

  Yes

  No

  N/A

• Clear prices and POS on clip strips and T Bars

  Yes

  No

  N/A

Merchandising

• Rugs well displayed in stands and colour blocked

  Yes

  No

  N/A

• All products clearly priced

  Yes

  No

  N/A

• Can't see, Can't buy compliant

  Yes

  No

  N/A

• Rug bands in place and all plastic removed from rugs

  Yes

  No

  N/A

Housekeeping

• No damages or faulty products on display

  Yes

  No

  N/A

• Clean (floor clear, uncluttered, dust free)

  Yes

  No

  N/A

• Pricing (uniform and tickets clean / up to date) and clip strips / T Bars fully priced

  Yes

  No

  N/A

• Fixtures in good condition (replace damages)

  Yes

  No

  N/A

• All rugs are clean

  Yes

  No

  N/A

Pick Shelves

• Appropriate unit pick products on shelves

  Yes

  No

  N/A

• Products faced forward to support replenishment

  Yes

  No

  N/A

• One product per facing (no other products behind)

  Yes

  No

  N/A

• Bay labels marked to show last worked date

  Yes

  No

  N/A

Delivery Log

• All deliveries recorded and logged on relevant paperwork (both in and out)

  Yes

  No

  N/A

• Discrepancies logged on relevant paperwork

  Yes

  No

  N/A

Delivery Processing

• All delivery stock within goods in is current day stock and being actively worked

  Yes

  No

  N/A

• Delivery and quarantine areas tidy and being worked regularly

  Yes

  No

  N/A

Pallet Bays

• Products stored by rate of sale (fast moving lines on low shelves, slower on high)

  Yes

  No

  N/A

• Pallets worked within the last 14 days

  Yes

  No

  N/A

• Pallets display fresh listings

  Yes

  No

  N/A

Housekeeping

• Clean (swept, no rubbish, no loose packaging in aisles and goods in area

  Yes

  No

  N/A

• Yard is tidy

  Yes

  No

  N/A

• Perishable/high value stock securely stored

  Yes

  No

  N/A

• Office area tidy (paperwork filed, admin organised)

  Yes

  No

  N/A

Coffee shop

• Coffee shop to maintain standards (tables clear, floor clean, trays clean, glass clean)

  Yes

  No

  N/A

• POS relevant and in date (correct season)

  Yes

  No

  N/A

• Priced shelf edge labels in place

  Yes

  No

  N/A

Customer experience

• Fireworks and Age restricted products sold in according to controls and age checks in place (all staff been trained and refreshed,refusal log being used)

  Yes

  No

  N/A

• Customer toilets clean and working (soap available and toilet rolls in every cubical)

  Yes

  No

  N/A

• Security checks in place at checkouts (responding to EAS gates, anti fraud pen)

  Yes

  No

  N/A

• Security on duty especially in busy periods/dealing with delicate situations professionally

  Yes

  No

  N/A

• Queue management, additional staff called if more than 2 customers in queue , cashiers interacting with customers in queues

  Yes

  No

  N/A

• Clear signage on display (department signage, refund policy etc)

  Yes

  No

  N/A

• Good housekeeping at customer service desk (desk should be clean and clutter free)

  Yes

  No

  N/A

• All staff are actively talking to customers

  Yes

  No

  N/A

• Good first impression on customer entry (clean trolley bay, clean windows etc)

  Yes

  No

  N/A

• Inside entrance clean & tidy (floor mats etc)

  Yes

  No

  N/A

• Outside main entrance clean (clear of dirt, cigarette ends)

  Yes

  No

  N/A

• Hand baskets/trolleys available around the store in the appropriate position (EG, baskets in gifts & arts and crafts)

  Yes

  No

  N/A