Training Questions

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General Coffee Knowledge

• Adapt/Change and Learn constantly

• Cost+Consistency=Quality Product Output

• General Coffee and Espresso Knowledge:

• What is the most important thing at Expresso?

• Briefly describe urgent things and an important things?

• Explain why urgent things must never take precedence over important things

• 1. What causes bitter coffee and how can it be solved (2 answers)?

• 2. What are the 2 most common species of coffee?

• 3. Describe the two different types of Coffee above and which one is grown at higher altitudes and which one is grown at lower altitudes and the significant difference between the two?

• 4. What is the proper way for storing coffee?

• 5. How many grams of coffee beans are needed to produce 1 shot of espresso in our machines?

• 6. Name 4 factors which heavily affect coffee shot quality?

• 7.What is the ideal time for 1 shot of espresso to pour? What are the Extraction parameters in seconds

• If the shot pours too quick, what is the issue? What would the taste be like?

• If the pour takes too long and is dripping what is the issue? what would it taste and look like?

• What is the significant difference between normal coffee beans and DECAF coffee beans?

Defining Coffee Drinks Types

• What is espresso and how is it defined?

• How many shots of coffee in a small medium large and extra large coffee latte drinks?

• Briefly describe Flat White/Latte & Cappuccino?

• How many shots of coffee in our small medium large and extra large Long Blacks?

• What is a Ristretto?

• What is a Macchiato?

• What is a Piccolo?

• How many grams of powder in our Mochas-small/ medium/ large and extra large?

• How many grams of powder in our Chai Lattes/Hot Chocolates-small/ medium/ large and extra large?

Storing Coffee Beans

• Are coffee beans allowed to be stored in fridge or freezer?

• How long do we store coffee beans before we consider they start deteriorating rapidly?

• Where is the best place to store our Coffee beans and what in?

• What must be done to the hoppers/containers every time they are emptied at the end of the day?

Cleaning the coffee machines?

• What is used for cleaning the steam wands?

• How often are our machines cleaned?

• Name two Golden Rules or Non Negotiable Behaviours

• What is the main Priority when serving cars in the Drive Thru?

• What MUST be done every car every time an order is taken?

• Explain the process when a maintenance item is identified in the shop?

• When should USE FIRST stickers be used?

• What would you do if the Loyalty system is down?

• Can the Eftpos be used if the Till is down?

  Yes

  No

  N/A

• Where and how do you reset the Bump Screen?

• Explain the steps to construct an Medium Ice Latte with Vanilla Syrup?

• What is the height in the cup for Ice in Iced Drinks?

• What is the most important thing when constructing Fresh Fruit Smoothies?

• How many millilitres of Coffee in Small Medium and Large Lattes?

• Which customers take Priority, Drive Thru,Walk Up or WEB Orders?

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